Lana Moller

A friendly, organised, and professional individual with strong experience in customer service, administration, and team coordination. Skilled in managing enquiries, maintaining accurate records, and working efficiently in busy environments. A confident communicator with a calm and patient-focused approach, seeking a Medical Receptionist role within a healthcare setting.

Housekeeping Team Leader (Administration & Customer Support) - Union Jack Club - London

• Act as a key point of contact for staff and guest enquiries
• Coordinate schedules and manage daily operations
• Maintain accurate records and reports
• Handle queries and resolve issues in a professional manner
• Support training and onboarding of new staff
• Work in a fast-paced environment requiring organisation and attention to detail

General Worker / Office Support - Sumfra

(2012 - 2012)

• Provided administrative support including record keeping and organisation
• Assisted with stock control and customer enquiries
• Maintained organised documentation

Cashier - JC DVD

(2011 - 2012)

• Managed transactions and handled customer queries
• Maintained accurate records

Earlier Roles (Customer Service & Sales)

• Telesales
• Retail Assistant
• Upholstery Work
• Developed strong communication and interpersonal skills
• Built relationships with customers and handled enquiries
• Worked efficiently under pressure

National Senior Certificate - Boland College

National Intermediate Certificate - Boland College