Landing Dibba

Promoted as the income auditor in July 2024.

Income Auditor - Coco Ocean Resort & Spa - The Gambia

(2024-07)

Promoted as the income auditor in July 2024.

• Responsible for checking all miscellaneous vouchers in case of missing error posting
• Checking forex vouchers are charged correctly
• Maintain confidentiality of proprietary materials and information
• Follow company and department policies and procedures

Storekeeper - Coco Ocean Resort & Spa - The Gambia

(2022-05 - 2024-06)

Promoted as a storekeeper in May 2022.

• Responsible for all the stock control and movement of items from the store to all the outlets of the hotel
• Responsible for stock requisition for replacement from the purchasing manager
• Responsible for inventory at the end of every month

Night Auditor - Coco Ocean Resort & Spa - The Gambia

(2019-08 - 2022-04)

Worked as a night auditor starting August 2019.

• Checking all the rooms rates and tariffs compare to guest paper work
• Checking restaurant bills are settled correctly
• Checking KOT (Kitchen order ticket) to confirm everything is correctly charged for
• Checking all inhouse list and compare with reservation paperwork
• Checking credit card slips payment signed by guest incase it is missing before closing the machine

Head Cashier - Coco Ocean Resort & Spa - The Gambia

(2016-09 - 2019-07)

Promoted as a Head Cashier at Coco Ocean Resort & Spa in September 2016 because of their trust in handling of cash and processing of bills.

• Supervise all the cashiers in the outlets of the hotel and making sure every item used is accounted for
• Issued KOT to waiters and waitress and checking all items are charged in the IDS
• Participate in F & B services in both food handling and Bar service operations

F & B Cashier - Coco Ocean Resort & Spa - The Gambia

(2010-02 - 2016-08)

Given a task as F & B Cashier under finance and accounts in February 2010.

Receptionist - Coco Ocean Resort & Spa - The Gambia

(2010-11 - 2010-01)

Joined Coco Ocean Resort & Spa (5 Star Hotel) as a receptionist in November 2010.

Receptionist - Corinthia Atlantic Hotel - The Gambia

(2009-02 - 2010-10)

Staffed after completing attachment as a qualified receptionist at the front office in February 2009.

Receptionist (Industrial Attachment) - Corinthia Atlantic Hotel - The Gambia

(2008-12 - 2009-02)

Three months industrial attachment as a Receptionist in December 2008.

• Learned switchboard operations, taking bookings and reservations
• Front desk and Customer Services Operation
• Receiving and welcoming of guest
• Handling guest complaints
• Night Auditing and Guest billing sections

West African Senior Secondary Certificate - Bottrop Technical High School (1999)

Certificate City & Guilds - Gambia Technical Training Institute (2001)

Certificate Computer Hardware & Software applications - Computer Hardware & Software - FAK'S Business Centre (2004)

Professional Certificate of front office operation - Front Office Operations - Gambia Hotel School (2009)

Certificate Food & Beverage Server (level 1 & 2) - Food & Beverage - Coco Ocean Resort & Spa (2014)

Certificate in Supervisor fundamentals (upgrade) - Supervision - Coco Ocean Resort & Spa (2017)

Certificate in Incidents & Accidents (upgrade) - Incidents & Accidents - Coco Ocean Resort & Spa (2017)