Lara Richards

Highly organised and efficient administrative professional with extensive experience in medical reception and office management. Proven ability to manage complex appointment schedules for multiple practitioners, handle high volumes of calls, and provide comprehensive patient support. Skilled in facilitating student enrolment and achieving enrolment targets through effective time management and proficiency in Microsoft Teams and Excel.

Adept at maintaining discretion and confidentiality within sensitive environments.

Medical Receptionist - Doctors of South Melbourne - South Melbourne, Australia

(2025-03 - 2026-02)

• Orchestrated the daily procedure schedules and appointment books for up to 13 doctors and nurses, concurrently managing ad hoc administrative tasks and handling over 100 incoming calls per day.
• Functioned collaboratively within a team environment; as one of the sole full-time staff members, I frequently delegated and managed tasks, liaising with the management team to ensure seamless task completion before shift handover.
• Mentored new starters in fundamental administrative and reception duties, developing my coaching and leadership capabilities.

Personal Assistant/ Administration Assistant - Noosa Surgical and Endoscopy - Noosa, Australia

(2024-03 - 2024-11)

• Coordinated appointment schedules between the clinic and Noosa Hospital, necessitating daily liaison with the hospital's administration staff.
• Provided extensive support to the doctor's patients, ensuring all administrative prerequisites were satisfied without requiring direct doctor intervention, thereby facilitating a positive patient journey through their treatment pathways.
• Maintained a high standard of discretion and confidentiality due to the sensitive nature of handling medical histories.

All Rounder - Young Ones UK - London, UK

(2023-05 - 2024-02)

• Developed adaptability and resourcefulness through diverse daily activities, ranging from flyer distribution and marketing to retail and hospitality tasks.

Office Administrator - BPP University - Manchester, UK

(2023-09 - 2024-01)

• Facilitated the enrolment of overseas students onto appropriate courses.
• Enhanced performance through efficient time management and skill acquisition, particularly in using Microsoft Teams and Excel, consistently surpassing daily enrolment targets by over 50%.

Bachelor of Arts - Criminology and Sociology - University of Manchester (2020 - 2023)

A levels and GCSEs - Tormead School (2008 - 2020)