Office Manager at Sturbridge Automotive Collision Center (2024-09 – Present)
- Coordinated office operations to enhance workflow efficiency and productivity.
- Managed scheduling, ensuring timely completion of tasks and appointments.
- Developed and maintained filing systems to improve document retrieval processes.
- Implemented inventory control procedures to optimize supply management.
Server at Mercantile (2024-01 – 2025-12)
- Delivered exceptional customer service, ensuring guest satisfaction through attentive communication.
- Assisted in menu knowledge, providing accurate recommendations to enhance dining experience.
- Maintained cleanliness and organization of the dining area, adhering to health and safety standards.
- Handled cash transactions efficiently, processing payments while balancing registers at shift end.
Server/Bartender at Feng Asian Bistro (2023-03 – 2024-10)
- Delivered friendly, attentive service in a fast-paced dining environment.
- Took accurate food and beverage orders and entered them into POS systems.
- Managed multiple tables while maintaining high service standards.
- Handled cash, credit, and mobile payments accurately.
Concierge at The Overlook (2021-02 – 2023-03)
- Served as the first point of contact for residents, families, and visitors, providing a warm and professional welcome.
- Managed incoming calls, inquiries, and service requests with patience and accuracy.
- Maintained visitor logs and ensured building safety and security procedures were followed.
- Communicated effectively with nursing, maintenance, and administrative staff to address concerns promptly.
Auto Claims Adjuster at Mapfre Insurance (2019-02 – 2020-04)
- Managed a high-volume caseload of auto insurance claims from intake through resolution.
- Investigated accidents by reviewing police reports, statements, photos, and coverage details.
- Determined liability and evaluated damages in accordance with MAPFRE policy guidelines.
- Communicated with policyholders, claimants, body shops, and attorneys to gather documentation and provide updates.
