Architectural Technician / Project Support Administrator - Keystone Architectural Surveying and Design (KASD) - Darlington
(2025-03 - 2026-05)
- Provide administrative and project support across multiple design and planning projects
- Manage emails, phone calls, schedules, invoices, and quotations
- Prepare and submit planning applications and supporting documents
- Maintain accurate records, files, and project documentation
- Liaise with clients, consultants, and local authorities
- Support workload prioritisation and project deadlines
- Assist with training and supporting an apprentice
- Use AutoCAD and Microsoft Office daily for project support and documentation
- Ensure all work is completed in line with GDPR and confidentiality requirements
Architectural Technician / Administrative Support - Phoenix Design
(2021-03 - 2025-03)
- Supported residential and commercial projects through administrative and technical work
- Produced and amended drawings using AutoCAD and Revit
- Managed project files, documentation, and correspondence
- Handled client communication and general office administration
- Coordinated schedules, workloads, and project deadlines
- Liaised with clients, contractors, and local authorities
- Supported team members and apprentices
Office Manager - Peters Kool Pool Studios and Apartments - Kardamena, Kos, Greece
(2006-05 - 2021-10)
- Managed daily operations of a busy 17-room hotel and pool complex
- Handled bookings, enquiries, and customer communication via phone and email
- Welcomed guests and ensured high levels of customer service
- Resolved customer complaints and enquiries professionally
- Supervised housekeeping, bar, kitchen, and maintenance staff
- Managed payments, cash handling, deposits, and currency exchange
- Produced reports, invoices, and stock orders using Excel
- Managed stock control and business social media accounts
Data Entry Clerk - Carefree Mobility Services Ltd
(2006-11 - 2009-05)
- Transferred client records from paper files to digital systems
- Entered and updated data accurately and efficiently
- Scanned and stored confidential documents securely
- Maintained accuracy and confidentiality of client information
Administrative Assistant - Department for Education and Employment – CRB Team
(2005-01 - 2006-03)
- Processed CRB/DBS checks in line with government procedures
- Maintained accurate records and flagged issues where required
- Supported compliance and administrative processes
- Worked to deadlines in a structured public-sector environment
Administrative Assistant - Pupil Well-being and Transport Team, Department for Education and Employment
(2000-04 - 2004-04)
- Provided general office support including filing, scanning, and photocopying
- Managed diaries, meeting rooms, and travel arrangements
- Processed invoices, expenses, and internal documentation
- Handled telephone enquiries and correspondence
- Maintained mailing logs and administrative systems
- Supported day-to-day office operations
