Laura Hilton

I am an effective communicator and people manager with strong administration and interpersonal skills. Committed to the provision of a high level of customer service and possessing a sound understanding of my current role. I possess a will to succeed and adapt quickly to new ideas and working practices.

Senior Lettings Negotiator - Urban Evolution Property Management Ltd - Merseyside

(2023-04)

• Inputting new tenancy details into company software
• Creating application forms for tenants and guarantor's and emailing these out
• Carrying out referencing for applicants and guarantors for new lets
• Creating tenancy agreements and other relevant paperwork for tenancies
• Creating agreements for tenancy renewals, section 13 and section 21 notices
• Arranging Gas safeties
• Arranging EICR's
• Arranging EPC's
• Chasing rent arrears
• Protecting deposits with the deposit scheme
• Archiving completed paperwork
• Front office cover in busy periods
• General office tasks
• Looking after a portfolio of properties and clients
• Register potential tenants and arrange viewings
• Being the first point of contact and go to person for all tenant enquiries
• Scheduling works and property inspections
• Raising works orders
• Liaise with contractors
• Management of tenancy contract and renewals
• Arranging end of tenancy cleans
• Conducting check out's
• Creating inventories

Property Coordinator - Anthony James Estate Agents - Merseyside

(2022-09 - 2023-03)

• Liaising with clients by e-mail, telephone and face to face
• Booking viewings and valuations
• Dealing with maintenance issues
• Producing landlord rent statements
• Chasing rent arrears
• Paying landlords and contractors
• Raising monthly remittances
• Dealing with tenant applications
• Renewal of tenancy agreements
• Implementing Section 13 notices
• Uploading of invoices

Lettings Administrator - Venmores Sales & Lettings - Merseyside

(2019-01 - 2022-09)

• Maintaining property rentals by advertising and filling vacancies
• Negotiating and enforcing tenancy agreements
• Organisation and delegation of maintenance team
• Arranging Inventories
• Client enquiries
• Deposit protections and returns
• Evictions, rent chasing and collection
• All aspects that are involved with the day to day running of the lettings industry
• Obtaining referrals from current tenants
• Negotiating Contracts with tenants; collecting security deposits
• Negotiating with utility providers ensuring all utilities are paid to date and logged in a suitable way
• Arrears are chased & obtained successfully
• Maintains property by investigating and resolving tenant complaints; enforcing rules of occupancy
• Instructing maintenance team regarding repairs that need undertaking
• Keeping all property files up to date by keeping accurate written and computer records
• Handling and progressing applicant enquiries efficiently
• Dealing with applicant references thoroughly and in a timely manner
• Preparing tenancy agreements and associated documentation
• Notifying utility companies/council tax of changes in tenancies
• Organising the issue of gas safety certificates, EPC certificates, electrical safety certificates, HMO licencing and fire regulation checks with the relevant professionals
• To organise regular property inspections with the tenants, complete reports and advise the landlords accordingly regarding any maintenance required
• To liaise with the landlord, tenants and contractors to ensure maintenance quotes are completed, and that the work is then scheduled, organised and invoiced accordingly

Property Administrator - Michael CL Hodgson - Merseyside

(2017-08 - 2019-12)

• Providing the first line of contact by answering telephone calls and receiving visitors to the premises
• Improving the public perception of the company at all times
• Typing of sales particulars and other documents and correspondence
• Undertaking general administrative duties as required including filing, correspondence, post and the maintenance of client files
• Inputting information to the estate agency computer systems to ensure that all information is appropriately recorded and shared with team members
• Maintaining a proactive website and developing the social media interaction
• Ensuring accurate communication between the clients, any other external or internal visitors or callers by taking, recording and relaying messages accurately
• Assisting as required in maintaining the aesthetic appearance within the general office/reception and window displays by ensuring that public and work areas are orderly and tidy and kept up to date
• Ensuring discretion and client confidentiality at all times
• Booking viewings and providing accurate feedback to our clients

Sales Administration - Glasdon Group Limited - Lancashire

(2002-01 - 2017-08)

• Responsible for the live chat facility on various websites
• Sales order processing
• Dealing with all customer service issues
• Selling to the customers and giving the correct advise when needed
• Running weekly reports for management and directors
• Dealing with customers transactions ensuring a high level of customer service is maintained
• Preparation of customer quotes and tenders
• Full responsibility of the main email for my division
• Process of telephone, email and website orders
• Arrangement of any customer returns and issue of credit notes
• Creation of artwork from new clients
• Offer assistance to other divisions as required by the business

A-Level or equivalent