Senior Lettings Negotiator - Urban Evolution Property Management Ltd - Merseyside
(2023-04)
- Inputting new tenancy details into company software
- Creating application forms for tenants and guarantor's and emailing these out
- Carrying out referencing for applicants and guarantors for new lets
- Creating tenancy agreements and other relevant paperwork for tenancies
- Creating agreements for tenancy renewals, section 13 and section 21 notices
- Arranging Gas safeties
- Arranging EICR's
- Arranging EPC's
- Chasing rent arrears
- Protecting deposits with the deposit scheme
- Archiving completed paperwork
- Front office cover in busy periods
- General office tasks
- Looking after a portfolio of properties and clients
- Register potential tenants and arrange viewings
- Being the first point of contact and go to person for all tenant enquiries
- Scheduling works and property inspections
- Raising works orders
- Liaise with contractors
- Management of tenancy contract and renewals
- Arranging end of tenancy cleans
- Conducting check out's
- Creating inventories
Property Coordinator - Anthony James Estate Agents - Merseyside
(2022-09 - 2023-03)
- Liaising with clients by e-mail, telephone and face to face
- Booking viewings and valuations
- Dealing with maintenance issues
- Producing landlord rent statements
- Chasing rent arrears
- Paying landlords and contractors
- Raising monthly remittances
- Dealing with tenant applications
- Renewal of tenancy agreements
- Implementing Section 13 notices
- Uploading of invoices
Lettings Administrator - Venmores Sales & Lettings - Merseyside
(2019-01 - 2022-09)
- Maintaining property rentals by advertising and filling vacancies
- Negotiating and enforcing tenancy agreements
- Organisation and delegation of maintenance team
- Arranging Inventories
- Client enquiries
- Deposit protections and returns
- Evictions, rent chasing and collection
- All aspects that are involved with the day to day running of the lettings industry
- Obtaining referrals from current tenants
- Negotiating Contracts with tenants; collecting security deposits
- Negotiating with utility providers ensuring all utilities are paid to date and logged in a suitable way
- Arrears are chased & obtained successfully
- Maintains property by investigating and resolving tenant complaints; enforcing rules of occupancy
- Instructing maintenance team regarding repairs that need undertaking
- Keeping all property files up to date by keeping accurate written and computer records
- Handling and progressing applicant enquiries efficiently
- Dealing with applicant references thoroughly and in a timely manner
- Preparing tenancy agreements and associated documentation
- Notifying utility companies/council tax of changes in tenancies
- Organising the issue of gas safety certificates, EPC certificates, electrical safety certificates, HMO licencing and fire regulation checks with the relevant professionals
- To organise regular property inspections with the tenants, complete reports and advise the landlords accordingly regarding any maintenance required
- To liaise with the landlord, tenants and contractors to ensure maintenance quotes are completed, and that the work is then scheduled, organised and invoiced accordingly
Property Administrator - Michael CL Hodgson - Merseyside
(2017-08 - 2019-12)
- Providing the first line of contact by answering telephone calls and receiving visitors to the premises
- Improving the public perception of the company at all times
- Typing of sales particulars and other documents and correspondence
- Undertaking general administrative duties as required including filing, correspondence, post and the maintenance of client files
- Inputting information to the estate agency computer systems to ensure that all information is appropriately recorded and shared with team members
- Maintaining a proactive website and developing the social media interaction
- Ensuring accurate communication between the clients, any other external or internal visitors or callers by taking, recording and relaying messages accurately
- Assisting as required in maintaining the aesthetic appearance within the general office/reception and window displays by ensuring that public and work areas are orderly and tidy and kept up to date
- Ensuring discretion and client confidentiality at all times
- Booking viewings and providing accurate feedback to our clients
Sales Administration - Glasdon Group Limited - Lancashire
(2002-01 - 2017-08)
- Responsible for the live chat facility on various websites
- Sales order processing
- Dealing with all customer service issues
- Selling to the customers and giving the correct advise when needed
- Running weekly reports for management and directors
- Dealing with customers transactions ensuring a high level of customer service is maintained
- Preparation of customer quotes and tenders
- Full responsibility of the main email for my division
- Process of telephone, email and website orders
- Arrangement of any customer returns and issue of credit notes
- Creation of artwork from new clients
- Offer assistance to other divisions as required by the business
