Laura Jane

I have worked previously in various different industries, throughout my employment which has benefited in gaining a broader spectrum of skills and knowledge. I believe that learning and adapting to handle different situations continually something we work towards and build on, but I am happy to put in the work and apply myself to the challenges and new experiences to achieve that. Forward thinking and confident to work with changing environments from engaging with different people or working from my own initiative.

I am naturally resourceful and creative as a person spending free time educating myself or making art.

Support Worker within Learning Disabilities - We change lives

(2024-06 - 2026-04)

Providing support within a residential setting for residents with various learning disabilities. providing one on one support and working within a team.

• Dispensing medication
• Providing personal care
• Taking residents to appointments
• Taking them out socially and encouraging them to partake in activities within and outside the home setting
• Ensuring training and certificates remain up to date
• Handling escalated situations where a residency may become triggered
• Managing funds and medication levels
• Completing full detailed daily reports on the care provided
• Carrying out cleaning duties
• Ensuring that the home checks for safety are complete and to date

Businesses development executive - Account management - Giant Professional - remote

(2023-02 - 2024-06)

Account management role, providing support to the Business Development Manager. Overseeing and supporting key accounts assisting with day-to-day queries. Building new and retaining relationships within key accounts and reaching out to potential clients.

Marketing & Account Manager - Centre Park Resources, Sterling House - 810 Mandarin Court Centre park, Warrington

(2022-06 - 2023-02)

Hybrid working, dual role, full time.

• Using social media platforms to promote the company's offerings
• Designing and curating visuals and engaging with customers and potential customers via LinkedIn
• Creating business proposals for marketing strategies and implementing these
• Building and retaining relationships with key accounts for Sterling
• Providing knowledge for payroll solutions available
• Resolving day-to-day queries and any escalations
• Warm sales on boarding of temporary workers for payroll via one of the Sterling companies
• Discussing payslips, expenses and legislation
• Providing a level of customer service to customers
• Adapting skills to meet the clientele's needs, remaining professional and able to speak with them on the same level from contractors to consultants and directors

Customer Services - Adecco - Serco contract for Universal Credit

(2021-04 - 2022-06)

• Resolving queries
• Diffusing emotional situations
• Handling safeguarding calls
• Raising internal handovers for case managers

Care Assistant - Warrington community living - Heathside, Honiton Way, Penketh, Warrington, WA5 2EY

(2019-11 - 2021-04)

• Maintaining the cleanliness of the care home
• Providing personal care to residents
• Completing care reports

Various Administrative & Customer Service Roles - Centre Park Resources, Sterling House - 810 Mandarin Court Centre park, Warrington

(2007-02 - 2019-11)

Due to working within the company for many years and through multiple restructures, gained experience within many varying roles.

• Administration
• Basic PAYE knowledge regarding payments
• Customer service skills alongside customer complaints
• Reception cover
• Organisation and work allocation

Receptionist - Fujitsu

(2006-11 - 2007-12)

On behalf of premier people.

• Operating a switchboard
• Welcoming clients and employees of the business
• Managing and booking out meeting rooms

Customer Services - Carphone Warehouse - Stanford House

(2006-09 - 2006-11)

On behalf of premier people.

• Handling inbound customer services calls
• Managing and reporting any potential faults within network cables
• Arranging engineer visits if required

GCSEs - William Beamont Community School and Sports College

A-Levels - Graphics, Art, IT AVCE - Priestley College

Art Foundation - Art - Warrington Collegiate (2015-09)

Barbering Level 2 - Barbering - Warrington Collegiate (2024-07)