Experienced Administration Manager
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Results-driven operations and administration professional with a proven track record in managing field operations, team leadership, and process optimisation. Skilled in streamlining workflows, implementing systems improvements, and driving team performance. Adept in using FSM, CRM, Jira, and financial systems to enhance service delivery and business outcomes.
I am an experienced operations and administration professional with over a decade of expertise spanning field operations, team management, and process improvement across the energy, housing, and client services sectors. I have managed high-performing teams, overseen scheduling, resource planning, and contract administration, and successfully implemented business-critical systems including FSM, CRM, SharePoint, and Jira to improve efficiency and service delivery.
My background includes project coordination, data management, and system optimisation, along with handling invoicing, reporting, and compliance in fast-paced, high-pressure environments. I am skilled in stakeholder communication, problem-solving, and continuous improvement, with a proven track record of delivering operational efficiencies and supporting digital transformation initiatives.
ILM Level 3 – Leadership & Management (2023)
Management Development Programme – Internal (2021)
NVQ Level 3 – Business Administration & Functional Skills (2014)
NVQ Level 2 – Business Administration & Functional Skills (2013)
NVQ Level 3 – Travel & Tourism (2011)
14 GCSEs (Grades A–C, 2010)
