Laura Spencer

Friendly, organised and reliable administrative professional with experience in customer service, diary management, scheduling, invoicing and team leadership. Currently supporting the day-to-day running of a busy gate company, including booking appointments, handling customer enquiries, preparing quotes and invoices, and liaising with engineers and customers. Previous retail management experience has developed strong communication, problem-solving and staff supervision skills.

Confident working in busy environments, managing multiple tasks and providing a high standard of service.

Administrative Assistant - The Gate Company

(2021-01)

• Managing engineers' diaries and scheduling appointments efficiently
• Booking services, maintenance visits and emergency callouts
• Preparing and processing customer quotes and invoices
• Responding to customer enquiries via telephone and email
• Providing excellent customer service and building strong customer relationships
• Maintaining accurate records and updating company systems
• Liaising with engineers and customers to ensure work is completed smoothly
• Prioritising workloads and multitasking in a busy working environment
• Supporting the day-to-day running of the business through a range of administrative duties

General Manager - New Look, Wokingham - Wokingham

(2013-01 - 2019-12)

• Managed the day-to-day running of the store
• Led and developed a team of staff
• Oversaw recruitment, training and performance management
• Maintained high standards of customer service
• Managed store targets and operational performance

Assistant Manager - New Look, Reading Oracle - Reading

(2012-01 - 2013-12)

• Supported the Store Manager with daily operations
• Assisted with staff supervision and training
• Handled customer enquiries and resolved issues
• Helped achieve store targets and objectives

Performing Arts

NVQ - Art & Design

GCSE