Quality Control Officer at Southgate Global Ltd (2025-05 – Present)
Perform comprehensive measurement inspections on incoming materials/products to ensure full compliance to specifications, identify quality issues and provide detailed reports, maintain accurate documentation and digital inspection records.
- Perform comprehensive measurement inspections on incoming materials/products to ensure full compliance to specifications
- Identify quality issues and provide detailed reports
- Maintain accurate documentation and digital inspection records to support consistent quality monitoring
- Raise Non-Conformance Reports (NCRs) for items that fail to meet specification and quality standards
- Analyse defect trends and present to procurement and quality leadership
Technical Office Team Leader at Formel D (2024-10 – 2025-01)
Managed incoming supplier requests, assessed supplier needs and trained team members, conducted audits to ensure quality standards, monitored and ensured compliance with technical specifications, standards, and safety regulations.
- Manage incoming supplier requests
- Asses supplier needs and train team members accordingly
- Conduct audits to ensure quality standards are being adhered to
- Monitor and ensure compliance with technical specifications, standards, and safety regulations
- Ensure that documentation is correct and up to date
- Proactively identify potential issues before they arise and suggest solutions
- Manage the allocation of technical resources
- Monitor costs and ensure that the technical aspects of the project are delivered within budget
- Collaborate with other departments to ensure requirements are met
- Delegate tasks and ensure team members are performing effectively and efficiently
- Ensure adherence to company policies and procedures
- Provide exceptional customer service by resolving issues, handling complaints, and ensuring customer satisfaction
- Communicate shift progress and issues to the next shift leader
Quality Administrator, Quality Engineer (Non-Automotive), Metrology Assistant, Internal Auditor at WHS Plastics (2012-04 – Present)
Managed incoming customer concerns, conducted thorough investigations into quality issues or defects, coordinated and oversaw containment measures at customer sites and internally, maintained and updated the 8D log.
- Manage incoming customer concerns, ensuring effective communication with relevant departments and implementing quality alerts
- Conduct thorough investigations into quality issues or defects, determine the root causes, and implement corrective actions to prevent recurrence and improve overall product quality
- Coordinate and oversee containment measures at customer sites and internally, minimising disruption to production lines
- Maintain and update the 8D log, ensuring compliance with customer guidelines and timely submission of required sections
- Support customer visits, meetings, and audits, acting as a key point of contact for quality-related issues
- Process warranty pallets from JLR and update the portal within required timelines
- Raise and allocate purchase orders within the Quality Department, monitoring and reporting on quality costs weekly and monthly
- Regularly calibrate and maintain precision measuring instruments such as callipers, micrometres and measurement fixtures
- Perform detailed measurements of components and materials using metrology equipment and accurately record and report the data for quality control and manufacturing processes
- Conduct product, process and system audits according to the audit schedule, ensuring adherence to quality standards
Customer Service Advisor, Merchandising Assistant, Warehouse Operative at Homebase (2006 – 2012-04)
Answered customer enquiries and resolved customer issues, provided information about products and services, performed various tasks to ensure product availability and maintain inventory levels.
- Answer customer enquiries and resolve customer issues in an efficient and timely manner
- Provide information about products and services, taking orders, processing payments, addressing complaints
- Perform various tasks to ensure product availability, maintain inventory levels and assist in presenting goods
- Loading and unloading vehicles
- Picking and processing customer orders
- Receiving deliveries of goods and supplies
- Moving stock around by hand, using lifting gear and a forklift truck (Counterbalance)
- Verify inventory levels, investigate any discrepancies
