Laura Thorneywork

Experienced and meticulous Quality Officer with a proven track record in maintaining industry standards and enhancing customer satisfaction. Skilled in conducting comprehensive measurement inspections, audits, managing quality systems, and resolving customer concerns with minimal disruption. Recognised for a strong work ethic, effective communication, and a calm approach under pressure. Committed to continuous improvement and teamwork, with a focus on delivering high-quality outcomes.

Quality Control Officer at Southgate Global Ltd (2025-05 – Present)

Perform comprehensive measurement inspections on incoming materials/products to ensure full compliance to specifications, identify quality issues and provide detailed reports, maintain accurate documentation and digital inspection records.

• Perform comprehensive measurement inspections on incoming materials/products to ensure full compliance to specifications
• Identify quality issues and provide detailed reports
• Maintain accurate documentation and digital inspection records to support consistent quality monitoring
• Raise Non-Conformance Reports (NCRs) for items that fail to meet specification and quality standards
• Analyse defect trends and present to procurement and quality leadership

Technical Office Team Leader at Formel D (2024-10 – 2025-01)

Managed incoming supplier requests, assessed supplier needs and trained team members, conducted audits to ensure quality standards, monitored and ensured compliance with technical specifications, standards, and safety regulations.

• Manage incoming supplier requests
• Asses supplier needs and train team members accordingly
• Conduct audits to ensure quality standards are being adhered to
• Monitor and ensure compliance with technical specifications, standards, and safety regulations
• Ensure that documentation is correct and up to date
• Proactively identify potential issues before they arise and suggest solutions
• Manage the allocation of technical resources
• Monitor costs and ensure that the technical aspects of the project are delivered within budget
• Collaborate with other departments to ensure requirements are met
• Delegate tasks and ensure team members are performing effectively and efficiently
• Ensure adherence to company policies and procedures
• Provide exceptional customer service by resolving issues, handling complaints, and ensuring customer satisfaction
• Communicate shift progress and issues to the next shift leader

Quality Administrator, Quality Engineer (Non-Automotive), Metrology Assistant, Internal Auditor at WHS Plastics (2012-04 – Present)

Managed incoming customer concerns, conducted thorough investigations into quality issues or defects, coordinated and oversaw containment measures at customer sites and internally, maintained and updated the 8D log.

• Manage incoming customer concerns, ensuring effective communication with relevant departments and implementing quality alerts
• Conduct thorough investigations into quality issues or defects, determine the root causes, and implement corrective actions to prevent recurrence and improve overall product quality
• Coordinate and oversee containment measures at customer sites and internally, minimising disruption to production lines
• Maintain and update the 8D log, ensuring compliance with customer guidelines and timely submission of required sections
• Support customer visits, meetings, and audits, acting as a key point of contact for quality-related issues
• Process warranty pallets from JLR and update the portal within required timelines
• Raise and allocate purchase orders within the Quality Department, monitoring and reporting on quality costs weekly and monthly
• Regularly calibrate and maintain precision measuring instruments such as callipers, micrometres and measurement fixtures
• Perform detailed measurements of components and materials using metrology equipment and accurately record and report the data for quality control and manufacturing processes
• Conduct product, process and system audits according to the audit schedule, ensuring adherence to quality standards

Customer Service Advisor, Merchandising Assistant, Warehouse Operative at Homebase (2006 – 2012-04)

Answered customer enquiries and resolved customer issues, provided information about products and services, performed various tasks to ensure product availability and maintain inventory levels.

• Answer customer enquiries and resolve customer issues in an efficient and timely manner
• Provide information about products and services, taking orders, processing payments, addressing complaints
• Perform various tasks to ensure product availability, maintain inventory levels and assist in presenting goods
• Loading and unloading vehicles
• Picking and processing customer orders
• Receiving deliveries of goods and supplies
• Moving stock around by hand, using lifting gear and a forklift truck (Counterbalance)
• Verify inventory levels, investigate any discrepancies

NVQ Diploma in Business-Improvement Techniques

GCSE in General Education