Laura Wilson

I have exceptional communication and relationship-building skills from working in the hospitality industry for many years. I have a passion for providing personalised customer service and I have vast experience of conflict resolution and resolving complaints. I am a friendly and approachable individual who is self-motivated in all aspects of my life.

Always willing to help others, I have experience in dealing with all types of people in a variety of contexts and situations. I am a hard-working person who is flexible and always keen to learn new skills and undergo further training that will help my performance. I can work equally well as part of a team, or on my own initiative whilst still maintaining a high standard of work.

Housekeeper - Woolly Sheep

(2024-04 - 2025-01)

• Making beds, cleaning and sanitising bathrooms, refilling confectionary, emptying litter bins, removing waste to designated areas and providing new towels and soaps
• In the pub vacuumed, mopped floors, wiped down tables and cleaned the beer garden, all using cleaning equipment within Health and Safety regulation guidelines

Bar Person - Kooky's Nightclub

(2022-10 - 2023-03)

• Greeting customers and creating a welcoming atmosphere, using a till to take orders and payments, handling cash and serving drinks at the bar or at the table
• Did stock-taking and kept the bar clean and well stocked
• Giving advice on drinks to suit customers' tastes, and collecting glasses and washing up

Full-time Mother

(2006 - 2022)

Between 2006 and 2022, I have been a full-time mother to my children, providing a loving family home.

Bar Person - The Red Lion

(2006 - 2006)

Duties as above

Waitress - Wacky Warehouse

(1997 - 1997)

• Greeted customers, giving out menus and taking food and drink orders
• Answered questions about the menu and giving advice on ingredients
• Served food and drinks, handled bill payments and cleaned tables
• Handled any complaints and made sure customers were happy

GCSE - Maths and English - Brentside High School