Lauren Dobbs

Highly motivated and passionate mother to two beautiful girls, polite and presentable individual who displays a positive can-do attitude. Versatile and adaptable team player who enjoys working as part of a team but equally can take control and manage work to ensure deadlines and customer satisfaction. Excellent communication skills with the ability to initiate contact and communicate confidently with customers and clients, excellent organisational skills developed through years of working in the retail sector.

Booking and Scheduling Administrator at Electiva Hospitals Manchester (2025-03 – 2026-08)

Managed the complete patient booking journey for a dedicated B2B client, acting as the main point of contact from initial booking through to discharge.

• Processed booking forms accurately using Availability and Compucare systems.
• Coordinated pre-operative blood tests within the clinic where needed.
• Prepared comprehensive patient files for theatre, ensuring all medical records and documentation were complete and compliant.
• Scanned and archived patient records following discharge and submitted end-of-day TML data.
• Liaised closely with the client to add, amend, and cancel patient bookings as needed, ensuring efficient scheduling and clear communication.
• Maintained a high level of accuracy, organisation, and confidentiality while working to strict deadlines in a fast-paced clinical environment.

Hospital Ward Clerk / Patient Flow Co-ordinator at Transform Health Care Manchester / Electiva Hospital Manchester (2024-05 – 2025-03)

• Prepared the ward to ensure patient bedrooms were clean, fully equipped, and ready for theatre admissions.
• Welcomed patients on arrival, escorted them to their allocated rooms, and provided reassurance throughout the admission process.
• Reviewed patient medical records to confirm identity, planned procedure, and documentation accuracy, ensuring any questions or concerns were addressed or escalated appropriately.
• Updated patient records and ward documentation, maintaining accurate and confidential information at all times.
• Chaperoned surgeons during pre-operative patient assessments and surgical site marking.
• Worked collaboratively with consultants, surgeons, anaesthetists, nurses, and ward sisters to ensure the smooth flow of patients throughout the day.
• Identified and corrected discrepancies in patient records, including demographic details and medical documentation, to maintain compliance and patient safety.
• Conducted regular patient welfare checks, providing updates on estimated theatre times and offering reassurance during their hospital stay.
• Provided administrative support to the ward, including printing, copying, filing, updating electronic systems, and assisting the Medical Records department and RTT processes.
• Communicated with patients' relatives, providing updates where appropriate, answering queries, and ensuring they had a suitable point of contact throughout the patient's journey.
• Delivered high standards of patient care, customer service, organisation, and attention to detail within a fast-paced private hospital environment.

Sales Advisor at Luxottica / David Clulow - John Lewis Cheadle (2015-10 – 2024-05)

8 years' experience working with customers and advisors, displaying products, and delivering a service on behalf of the Luxottica brand. Working closely with both store and area managers to ensure that company policy and procedures are followed, and that customer satisfaction is the forefront of the business. Often working past my shift, I would ensure customers received the experience they would expect to find when visiting the establishment.

• Recording and filing documentation for sales and deliveries using computer software for transparency throughout the business.
• Taking pride in the appearance of the store, I would often pro-actively clean the products and help other departments when sales increased, or if they required help.
• Protected company assets by keeping vigilant on the shop floor and on occasion alerting security if suspicious behaviour was displayed, or often simply approaching the customer to offer advice and guidance, in a professional and friendly manner about our products and services.

Office Junior / Admin Assistant at Assembly Contracts Ltd (2006-03 – 2011-08)

My role was to answer internal and external queries, using switchboards to direct customers to the relevant department supervisors, greeting visitors and ensuring that they felt welcomed whilst also maintaining meeting rooms and general areas so that the workplace looked professional and presentable, filling in office paperwork, composing emails and organising meetings, often liaising between customers and supervisors.

• Using Microsoft excel and sage I would input data on behalf of staff to record sales and other office-based activities, often helping the pay department to ensure invoices and staff were paid on correctly and on time.

Head Cashier / Supervisor at JJB Sports (2003-10 – 2006-03)

Dealing with customers, and listening to their complaints and queries, ensuring the customer experience was enjoyable were possible. I promoted to supervisor whilst working at the store, my role then changed to ensure staff complied with company policies and procedure, collecting end of day tills and sales records, filling in paperwork to ensure management can see complete transparency without any discrepancies, as well as ensuring all admin paperwork was completed prior to the following shift starting.

Junior at Hairdressers (2001-00 – 2002-00)

Working Saturdays my duties were to ensure that customers felt comfortable and attended to, often washing client's hair, prepping them for the stylists' whilst also ensuring the shop remained clean and presentable.

Level One & Two Diploma in Beauty Therapy, Level Three in Nails Technology in Beauty Therapy & Nails Technology – Manchester College (2012-09 – 2015-06)