Assistant Lettings Manager at Howkins and Harrison (2025-06 – 2026-08)
- Managing the Towcester office of the lettings team on a day-to-day basis
- Working on systems such as Goodlord, Alto, inventory base, Payprop and Yotisign
- Paying rents to landlords, contractor's payments and bank reconciliation
- Managing maintenance queries and arranging repairs
- Producing, charging, and chasing invoices to landlords or tenants
- Booking and carrying out valuations, inspections, inventories and checkouts of properties and following up with reports to the landlords, potential landlords and tenants
- Ensuring we are compliant for renting out a property, i.e Gas safety, Electrical safety, EPC, CO2 and smoke alarms
- Carrying out referencing checks and moving in paperwork
- Refunding deposits on TDS and dealing with disputes
- Renewing of contracts and agreeing future tenancies with landlords and tenants via email and phone
Lettings Manager at Jackie Oliver & Company (2024-02 – 2025-06)
- Managing the diary of the lettings team on a day-to-day basis
- Working on systems such as Goodlord, Street and inventory hive
- Paying rents to landlords, contractor's payments and bank reconciliation
- Managing maintenance queries and arranging repairs
- Producing, charging, and chasing invoices to landlords or tenants
- Booking and carrying out inspections/ checkouts of properties and following up with reports to the landlords
- Ensuring we are compliant for renting out a property, i.e Gas safety, Electrical safety, EPC, CO2 and smoke alarms
- Carrying out referencing checks and moving in paperwork
- Refunding deposits on TDS and dealing with disputes
- Renewing of contracts and agreeing future tenancies with landlords and tenants via email and phone
Senior Administrator at Alan Francis Estate Agents - Milton Keynes (2016-09 – 2024-01)
- Liaising with clients on a day-to-day basis via phone, email and text
- Working on systems such as CFP Software, Alto, Vebra Live and KPR
- Paying rents to landlords, contractors' payments, and bank reconciliation
- Dealing with maintenance queries and arranging repairs
- Producing, charging, and chasing invoices to landlords or tenants
- Booking and carrying out inspections/ checkouts of properties and following up with reports to the landlords
- Ensuring we are compliant for renting out a property, i.e Gas safety, Electrical safety, EPC, CO2 and smoke alarm in date
- Carrying out referencing checks and moving in paperwork
- Refunding deposits on TDS and dealing with disputes
- Going through Homelet insurance claiming and handling claims
- Renewing of contracts and agreeing future tenancies with landlords and tenants via email, phone and DocuSign
Customer Service and Call Centre Operative at UCC Coffee (2015-01 – 2016-09)
Multi-tasking role that incorporates order taking, up selling, technical problem solving, technical call logging and dealing with general customer enquiries
- Have an exemplary telephone manner
- Exceptional customer skills
- Liaison with Account Managers within the Business and third-party companies
- Booking annual maintenance visits with various accounts
- Emailing the appropriate legal Documentation to customers
Receptionist and Trainee Dental Nurse at Buckingham House Dental Practice (2013-06 – 2015-01)
- Ensure the smooth running of the surgery through preparation for each treatment, providing reassurance, note taking and maintaining adequate stock levels
- Maintain a high standard of cleanliness within the surgery, adhering to infection control, decontamination, and sterilisation protocols
- Answering the telephone, dealing with bookings, triaging patients, and ensuring confidentiality was maintained
- Dealing with patients enquires regarding treatment, payment, and appointments by using SOE exact software
Cash Accounting and Administration at Tesco Stores Ltd – Buckingham (2004-08 – 2013-06)
- Meeting and greeting external, taking receipt of large deliveries, and checking them against the delivery note
- Handling customer complaints, while always delivering high standards of customer care
- Communicating effectively with colleagues in all departments while managing rotas
- Organising and coordinating the in-store charity and donation events
- An extended role in cash accounting. I was one of only four employees in the store to have this responsibility. Accounting for tens of thousands of pounds and entering on to a management system
