Lauren Heard

A current university student studying Animal Behaviour and Welfare, with College Diplomas and certificates in Animal Welfare. Alongside with experienced retail assistant and former supervisor, with strong communication and organisational skills. Reliable and motivated, seeking to gain further experience in a professional environment.

Retail Assistant / Supervisor - Smyths Toys Superstore - Solihull

(2023-04)

• Provided customer service in a fast-paced retail environment
• Promoted to supervisor, taking on additional responsibility
• Training and supporting Christmas temporary staff
• Handled queries, transactions, and maintained store standards
• Operated tills, handling cash and card payments accurately
• Assisted with cashing up and end-of-day procedures alongside management
• Carried out stock checks and maintained shop floor organisation
• Held responsibility for a store key, supporting opening/closing procedures
• Processed exchanges and returns independently in line with store policy

Seasonal Retail Assistant - Card Factory - Birmingham

(2022-09 - 2023-01)

• Supported the team during a busy seasonal period
• Assisted customers and managed stock on the shop floor
• Maintained store presentation and organisation
• Operated tills, handing cash and card payments accurately
• Processed exchanged and returns independently in line with store policy

Animal Care Volunteer - Wythall Animal Sanctuary - Solihull

(2025-09 - 2026-04)

• Cleaned kennels and enclosures, maintaining high hygiene standards
• Refilled water bowls and ensured clean, comfortable bedding
• Prepared and followed individual feeding plans for animals
• Walked dogs following correct handling procedures and safety rules
• Provided enrichment through play, grooming, and social interaction
• Worked with both boarding and rescue animals
• Assisted with cat care including cleaning enclosures, feeding, and playtime
• Supported care of small animals including rabbits

GCSE - Maths, English, Science - James Brindley (2018-06 - 2018-06)

Level 2 Diploma in Animal Care - Animal Care - Solihull College (2019-09 - 2020-06)

Level 3 Extended Certificate in Animal Welfare - Animal Welfare - Solihull College (2020-09 - 2022-06)

Level 3 Certificate in Dog Grooming - Dog Grooming - Solihull College (2024-02 - 2024-06)

Foundation Degree (Level 5) in Animal Behaviour and Welfare - Animal Behaviour and Welfare - Solihull University (2025-09)