Lauren Oconnor

Reliable and hardworking customer service professional with strong leadership and teamwork skills. Experienced in fast-paced retail environments, team leader, key holding responsibilities, and handling changing situations with confidence. Currently a Law student at Glasgow Caledonian University, bringing excellent communication, organisation, and problem-solving skills to the workplace. Thrives both independently and as part of a team and enjoys staying busy and productive.

Sales Associate / Key Holder at Swarovski (2022-06 – Present)

• Delivered high-quality customer service in a luxury retail environment
• Trusted key holder, responsible for opening and closing the store
• Handled cash, tills, and daily sales procedures
• Consistently contributed to achieving and exceeding KPIs, including sales targets, conversion rates, and customer experience standards
• Supported and guided team members during busy trading periods
• Maintained visual merchandising and store standards
• Managed customer queries and resolved issues professionally
• Demonstrated strong problem-solving and interpersonal skills when working with the public, handling complaints and complex customer situations calmly and effectively

SQA Exam Invigilator at Scottish Qualifications Authority (SQA) (2025-04 – 2025-06)

• Supervised pupils during national examinations
• Ensured exam regulations were followed at all times
• Maintained a calm, fair, and professional environment
• Demonstrated responsibility, attention to detail, and confidentiality

LLB (Hons) Bachelor of Law in Law – Glasgow Caledonian University (GCU)

SQA Awarded – Barrhead High school