Lauren Power

Accomplished Client Processing Representative with extensive experience at BNY including enhancing team performance through effective training and knowledge sharing. Demonstrates strong customer service and client management skills, resolving queries and complaints efficiently. Proven track record in ensuring compliance with regulatory standards and facilitating seamless payment processing.

Skilled in supervision, deadline management and analytical thinking, consistently delivering results under pressure.

Associate, Client Processing Representative - BNY - Manchester

(2025-03)

• Process client transactions, trade settlements, and payment instructions accurately while maintaining compliance with internal controls and regulatory requirements.
• Monitor and reconcile data across CREST, Nexen, and BNY systems, identifying discrepancies and escalating issues promptly.
• Manage client queries via email and phone, providing timely updates and professional communication to strengthen client relationships.
• Perform daily data validation, verification, and exception processing to maintain accurate records and minimise operational risk.
• Collaborate with internal teams including Risk, Middle Office, and Operations to resolve breaks, prevent delays and resolve system issues impacting trades.
• Support business as usual processes by prioritising tasks effectively to meet strict deadlines in a fast paced environment.
• Assist with onboarding and training new team members while providing product knowledge support to colleagues and clients.
• Conduct monthly 1-1s with colleagues under my supervision to push development and share business updates. Point of escalation for potential issues.

Intermediate Client Representative - BNY - Poole, Dorset

(2022-02 - 2025-03)

• Performed detailed quality checks across team deliverables, identifying inconsistencies and ensuring adherence to audit and regulatory requirements.
• Managed end to end payment processing for CREST ECP/CD and MTN trades, coordinating with internal payments team to ensure timely and accurate release of funds.
• Investigated and resolved settlement issues and trade discrepancies by analysing system data and collaborating with internal stakeholders and clients.
• Supported process improvement by updating internal documentation, guiding junior colleagues, and contributing to workflow enhancements that reduced errors.
• Reviewed and verified email communications, operational outputs, and client instructions to ensure accuracy and full compliance with regulatory, legal, and internal standards.

Client Representative - BNY - Poole, Dorset

(2018-07 - 2022-02)

• Facilitated successful setup of new issuances through effective management of manual ISIN requests and precise data entry into BNY systems.
• Resolved trade detail and settlement queries, enhancing client satisfaction and managing expectations effectively.
• Executed timely new issues settlement within the crest system, significantly mitigating the risk of failed trades.
• Facilitated prompt payment processing for Crest, ECP/CP and MTN trades, ensuring swift cash release in collaboration with internal payments team.
• Enhanced team productivity by advocating for collaboration among colleagues and cultivating a culture of knowledge sharing.
• Anticipated risks and escalated concerns to a supervisor, minimising potential issues.

Retail Team Leader - Topshop - Bournemouth, Dorset

(2015-09 - 2018-07)

• Assisted with rota scheduling and delegated tasks effectively to maintain smooth operations and ensure adequate staffing.
• Conducted both group and individual interviews with applicants, managed return to work and disciplinary meetings and supported employee development through coaching.
• Point of escalation delivering high quality customer service by resolving complaints promptly using strong communication and problem solving skills.
• Oversaw key operational responsibilities including financial tasks, security monitoring, fraud prevention and key holder duties.
• Executed visual merchandising and provided clear operational updates to senior management to support informed decision making.

A-Levels - Bournemouth School For Girls 6th Form (2015)

GCSEs - Bournemouth School For Girls (2013)