Lauren Scutt

Highly organised and professional NHS administrator with over 10 years of experience within hospital environments, combining strong administrative expertise with excellent patient-facing communication skills. Experienced in managing patient records, admissions, discharges, appointment coordination, telephone enquiries, and multidisciplinary communication within busy healthcare settings. Confident using a range of NHS systems including Careflow, Symphony, Synbiotix, Mediviewer, Whiteboard, and iProc.

Recognised nationally with the Chief Nursing Officer Award (2025) for dedication and outstanding contribution within the NHS. Seeking to continue building a career within healthcare administration in hospital or GP practice settings.

Ward Administrator – Respiratory & Elderly Medicine at St Richards Hospital (2023-05 – Present)

Provide administrative support for a busy respiratory and elderly medicine ward.

• Manage admissions, transfers, and discharge documentation while maintaining accurate electronic records.
• Act as the first point of contact for patients, relatives, visitors, and healthcare professionals.
• Answer and direct telephone enquiries efficiently.
• Arrange patient transport, follow-up appointments, and requests for records and imaging.
• Liaise with multidisciplinary healthcare teams to support effective ward operations.
• Order ward supplies and maintain organised administrative systems.
• Maintain strict confidentiality and comply with NHS policies and procedures.

Emergency Nursing Assistant at St Richards Hospital (2016-04 – 2023-05)

Delivered frontline patient support within a fast-paced Emergency Department.

• Assisted nurses and clinicians with urgent patient care and emergency procedures.
• Recorded patient observations including weight and vital signs.
• Supported patients with mobility, personal care, and daily needs.
• Assisted during emergency situations including CPR responses.
• Performed ECGs, specimen collection, dressing application, and splint preparation.
• Escorted and transferred patients safely throughout the hospital.
• Maintained infection prevention standards and restocked medical supplies.

GCSE in Maths, English, Double Science, French, Physical Education, Catering