Lauren Spenceley

Operations and Logistics professional with over ten years' experience leading operational performance within fast-paced distribution environments. A Chartered Manager with proven expertise in depot management, transport operations, budgeting, workforce planning, Health & Safety compliance, continuous improvement, people leadership and employee wellbeing.

Qualified Mental Health First

Aider with a strong commitment to creating safe, supportive and high-performing workplace environments. Trusted to lead depot operations for over 50 employees and regularly deputise as Operations Manager, ensuring operational excellence, strong financial performance and high levels of employee engagement. Recognised for building high-performing teams, improving operational processes and delivering business objectives through effective leadership and data-driven decision making.

Currently completing a Level 5 qualification in Coaching and Mentoring to further strengthen leadership and people development skills.

Operations Support (Acting Operations Manager) at InPost UK (2015-08 – Present)

Provide operational leadership across a busy distribution depot while supporting the Operations Manager in all aspects of depot performance. Frequently trusted to assume full responsibility for depot operations.

• Lead daily operations across a workforce of over 50 employees
• Manage payroll, annual leave and workforce planning
• Support financial forecasting and annual budgets of approximately £500,000
• Produce and analyse operational reports using Power BI
• Lead Health & Safety compliance and transport compliance
• Conduct risk assessments, accident investigations and audits
• Deliver staff training and performance coaching
• Manage operational quality control processes
• Represent the depot during regional operational meetings
• Support continuous improvement initiatives
• Act as the depot's Mental Health First Aider, providing confidential support to colleagues, promoting employee wellbeing and signposting individuals to appropriate support services where required
• Successfully managed depot operations for 3 months during the absence of an Operations Manager
• Directly managed 5 Team Leaders and indirectly led 50+ operational colleagues
• Managed a depot processing approximately 8000 deliveries each week
• Led the implementation of a new Health & Safety management programme across the depot, delivering the project on time and within budget
• Reduced Agency Spend by 12%
• Improved On-Time Delivery from 95.8% to 98.6%
• Achieved consistently high compliance across Transport and Health & Safety audits
• Developed and coached operational colleagues, supporting internal promotions

Retail Assistant at Primark (2012-03 – 2015-08)

Delivered exceptional customer service within a busy retail environment.

• Processed stock deliveries and managed inventory
• Handled cash and card transactions accurately
• Developed strong communication, teamwork and customer service skills

Level 5 Coaching & Mentoring – Linden Management (2026)

Level 5 Operations Management (Chartered Manager) (2023)

Level 3 Team Leader (2020)