Laurie Meitiner

Customer-focused professional with experience across the charity, public sector and education sectors. Skilled in customer support, administration, safeguarding, assessment, record management and handling sensitive information. Known for empathy, accuracy, organisation and delivering excellent service in busy environments.

Information & Emotional Support Advisor - Macmillan Cancer Support

(2022-01)

Act as a first point of contact for people affected by cancer across multiple channels.

• Handle 50+ customer enquiries per week across phone, email, webchat and digital channels
• Provide emotional support, information and signposting services
• Order appropriate booklets to be sent to customers
• Maintain accurate records and handle sensitive personal information confidentially
• Make regular check-in calls to customers with complex needs

Kickstart Account Manager - Department for Work & Pensions

(2021-06 - 2022-01)

• Managed relationships with 15 employers participating in the Kickstart Scheme
• Processed applications and documentation with high levels of accuracy
• Maintained records and coordinated candidate progression through programme stages

Work Coach (Executive Officer) - Department for Work & Pensions

(2020-10 - 2021-06)

• Delivered approximately 10 customer appointments per day
• Managed a complex caseload and maintained detailed records
• Produced reports supporting compliance, safeguarding and decision-making

Senior Leader, Lead Practitioner, Teacher Governor & Teacher Mentor - Education Sector

(2005 - 2020)

• Contributed to school improvement resulting in Outstanding Ofsted status
• Mentored and assessed 10 trainee teachers
• Led initiatives that improved Year 6 SATs outcomes
• Conducted recruitment interviews and staff development activities

Volunteer Tutor

(2021)

Weekly one-to-one tuition from Year 6 SATs through GCSE Mathematics.

LLB (Hons) - Law

PGCE

Qualified Teacher Status (QTS)