Lea Edwards

I am looking to enhance my current skill set and pass on the experience that I have gained within Credit Finance and Customer Service Administration. I am IT literate including Microsoft Suite. I consider myself to be a hardworking team player that is telephone confident.

I hold a strong work ethic with high attention to detail which enables me to deliver customer needs in an efficient manner whilst meeting company guidelines. I have strong interpersonal skills which allow me to quickly become an effective team member. I am looking to fill a position in which my extensive experience in customer focused environments could be utilised.

CALL CENTRE/CUSTOMER SERVICE REPRESENTATIVE at ALANS SKIP HIRE/ASH WASTE (2024-09 – 2026-09)

• Managing two email inboxes and customer phone calls for orders, driver queries, requests for PODs, quotes and pricing queries, whilst keep all stake holders updated where appropriate
• Checking PO's against rate cards and matrix prices to ensure profit margins are protected
• Processing web orders, applying for and managing road permits from 4 different council's portals where necessary
• Obtaining third party quotes, adding mark ups to quotes to ensure profit margin was kept, raising PO's
• Raising dockets for additional services such as permits, wasted journeys, miscellaneous costs whilst matching with customer's PO's
• Taking card payments over the phone

CUSTOMER SERVICE TRAFFIC ADMINISTRATOR at NINGBO WREXHAM LTD (2024-02 – 2024-08)

• Dispatching complex and oversized goods to both national and international destinations
• Being the first point of contact for all drivers, customers and intermember customers whilst developing and nurturing customer relationships
• Maintaining accurate administrative records including credit control
• Resolving and managing queries/complaints in a courteous and efficiently manner
• Able to work diplomatically in a unionized environment
• Processing orders within a timely manner using TMS and Portal based systems
• Full leadership of Service Failures, fines and customer KPI and retention

SALES CO-ORDINATOR at TREADSTONE PRODUCTS LTD (FORMALLY TENAX UK LTD) (2013-02 – 2024-01)

• Process daily orders received via phone, fax or EDI systems in a timely manner
• Daily Customer contact to ensure optimum level of customer service to secure sales and assess order needs to ensure forecasts are met
• Liaise with Departmental Managers regarding transport, accounting and purchasing matters
• Monitor stock levels and instigate orders to be processed with the Purchasing department to ensure stock availability
• Maintain CRM system for quotes, leads, phone calls
• Monitor and record stock uplifts and subsequent credit claims ensuring accurate stock levels. Producing related credit notes and sending to Customers
• Provide departmental cover for management to ensure department continuity and effectiveness
• Provide technical assistance and arrange dispatch of samples completing necessary paperwork
• Liaise with the Marketing department regarding promotions and assist in organising exhibition needs, attending exhibitions when required
• Processing Purchase invoices via Sage and liaising with the Finance department regarding daily sales achieved providing relevant reports

FINANCE AND ADMINISTRATION CO-ORDINATOR/SALES ADMINISTRATOR at TENAX UK LTD (1999-05 – 2013-02)

Key Responsibilities (including 12 months maternity leave)

• Assist in all aspects of the Finance and Administration department
• Entering all credit notes raised by the sales department into UNIX system
• Sales ledger debtor control by calling and securing payment dates and chasing overdue accounts
• Assist in the timely production of customer statements
• Allocating monies received to the correct customer account ensuring all accounts are accurate
• Daily entry of Supplier invoices
• Daily sorting of the Company post ensuring that at documents received by personnel correctly
• Responsible for multi-department orders. Ensuring correct entry into the UNIX system
• Processing large volumes of EDI orders received from large retailers
• Creating picking tickets, shipping documents to ensure Warehouse personnel are able to pick, pack and dispatch orders accordingly
• Processing delivery notes and invoices in the system
• Contacting customers to ensure all problems and queries are resolved efficiently and in a timely manner
• Liaising with all departments concerning stock and Customer accounts

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RSA DIPLOMA LEVEL 2 in BUSINESS