CALL CENTRE/CUSTOMER SERVICE REPRESENTATIVE at ALANS SKIP HIRE/ASH WASTE (2024-09 – 2026-09)
- Managing two email inboxes and customer phone calls for orders, driver queries, requests for PODs, quotes and pricing queries, whilst keep all stake holders updated where appropriate
- Checking PO's against rate cards and matrix prices to ensure profit margins are protected
- Processing web orders, applying for and managing road permits from 4 different council's portals where necessary
- Obtaining third party quotes, adding mark ups to quotes to ensure profit margin was kept, raising PO's
- Raising dockets for additional services such as permits, wasted journeys, miscellaneous costs whilst matching with customer's PO's
- Taking card payments over the phone
CUSTOMER SERVICE TRAFFIC ADMINISTRATOR at NINGBO WREXHAM LTD (2024-02 – 2024-08)
- Dispatching complex and oversized goods to both national and international destinations
- Being the first point of contact for all drivers, customers and intermember customers whilst developing and nurturing customer relationships
- Maintaining accurate administrative records including credit control
- Resolving and managing queries/complaints in a courteous and efficiently manner
- Able to work diplomatically in a unionized environment
- Processing orders within a timely manner using TMS and Portal based systems
- Full leadership of Service Failures, fines and customer KPI and retention
SALES CO-ORDINATOR at TREADSTONE PRODUCTS LTD (FORMALLY TENAX UK LTD) (2013-02 – 2024-01)
- Process daily orders received via phone, fax or EDI systems in a timely manner
- Daily Customer contact to ensure optimum level of customer service to secure sales and assess order needs to ensure forecasts are met
- Liaise with Departmental Managers regarding transport, accounting and purchasing matters
- Monitor stock levels and instigate orders to be processed with the Purchasing department to ensure stock availability
- Maintain CRM system for quotes, leads, phone calls
- Monitor and record stock uplifts and subsequent credit claims ensuring accurate stock levels. Producing related credit notes and sending to Customers
- Provide departmental cover for management to ensure department continuity and effectiveness
- Provide technical assistance and arrange dispatch of samples completing necessary paperwork
- Liaise with the Marketing department regarding promotions and assist in organising exhibition needs, attending exhibitions when required
- Processing Purchase invoices via Sage and liaising with the Finance department regarding daily sales achieved providing relevant reports
FINANCE AND ADMINISTRATION CO-ORDINATOR/SALES ADMINISTRATOR at TENAX UK LTD (1999-05 – 2013-02)
Key Responsibilities (including 12 months maternity leave)
- Assist in all aspects of the Finance and Administration department
- Entering all credit notes raised by the sales department into UNIX system
- Sales ledger debtor control by calling and securing payment dates and chasing overdue accounts
- Assist in the timely production of customer statements
- Allocating monies received to the correct customer account ensuring all accounts are accurate
- Daily entry of Supplier invoices
- Daily sorting of the Company post ensuring that at documents received by personnel correctly
- Responsible for multi-department orders. Ensuring correct entry into the UNIX system
- Processing large volumes of EDI orders received from large retailers
- Creating picking tickets, shipping documents to ensure Warehouse personnel are able to pick, pack and dispatch orders accordingly
- Processing delivery notes and invoices in the system
- Contacting customers to ensure all problems and queries are resolved efficiently and in a timely manner
- Liaising with all departments concerning stock and Customer accounts
