Leah

An organized and detail-oriented individual with strong experience in managing reservations, providing customer service, and supporting team operations. My background includes overseeing booking processes to ensure accuracy and efficiency, addressing customer inquiries and concerns, and maintaining high levels of satisfaction. With experience as a check-in agent and flight attendant at Ryanair, I have developed exceptional communication skills, a proactive approach to problem-solving, and the ability to perform effectively under pressure.

I am committed to upholding safety and security standards and am eager to contribute my skills to the role of aviation security officer at London City Airport, ensuring smooth operations and passenger safety.

CHECK-IN AND IMMIGRATION COMPLIANCE AGENT at Sky Handling Partners at London City Airport (2025-07-01 – Present)

• Managed passenger check-in and visa verification for international flights, ensuring regulatory compliance.
• Resolved passenger issues, including ticketing and unforeseen travel disruptions, with effective problem-solving.
• Collaborated with airport staff to streamline passenger processing and ensure seamless operations.
• Delivered exceptional customer service, assisting passengers with diverse needs and inquiries.
• Maintained expertise in immigration policies and airline procedures through ongoing training.
• Excelled in high-pressure environments, ensuring accuracy and efficiency in all tasks.
• Contributed to a positive team environment, promoting excellence in passenger service.

CHECK-IN AGENT at Ryanair Blue Handling at London Stansted Airport (2023-07-07 – 2024-10-07)

• Successfully handled check-in and boarding of passengers on any international flight routes.
• Checked EU and non-EU passports.
• Demonstrated strong time management and ability to work in high-pressure situations.
• Trained and supervised colleagues in passenger service.
• Assisted passengers with luggage, ticketing, and boarding procedures.
• Managed passenger inquiries and complaints with professionalism and efficiency.

FLIGHT ATTENDANT (cabin supervisor) at Ryanair, at London Stansted Airport (2022-02-22 – 2023-06-07)

• Maintaining a friendly, positive demeanor while communicating with passengers and responding to their questions.
• Identify, document, and analyze cabin maintenance issues and promptly report findings to the Pilot-in-Command.
• Explain the use of safety equipment to passengers to ensure compliance with federal regulations during all flight activities.
• Resolve passenger conflicts during flights, including issues with disorderly travelers and medical emergencies.
• Collaborating with colleagues to plan tasks and ensure sales activities.

RECEPTIONIST at Hotel Angelini /Rimini, Italy (2021-03-19 – 2022-01-19)

Reservation management, comprehensive customer service. Staff rota planning. Constant dialogue with management.

TEACHING ASSISTANT at ICS Michelangelo Buonarotti (2019-12-01 – 2022-01-01)

• Assisted in Lesson planning and classroom management
• Administrative assistance
• Organized Learning Activities

RESERVATION AGENT at Hotel La Torre at Palermo, Italy (2019-01-21 – 2019-10-11)

• Room reservation and assignment
• Concrete answer to every customer request

Diploma in Travel and Tourism – IPSSAR Paolo Borsellino (2017 – 2021)

Certificate in IELTS TEST – International House Palermo (2022 – 2022)