Guest Service Assistant at Hampton by Hilton (2024-09 – Present)
- Welcomed guests, and handled check-ins and check-outs - ensuring a smooth stay for all guests
- Assisted guests with queries, requests and hotel information.
- Answered phone calls capably managed company bookings and reservations
- Dealt with guest complaints professionally and worked through challenging situations calmly
- Kept the reception and bar areas clean and tidy while serving drinks with the correct legal measures.
- Completed duty manager training, gaining experience in hotel operations and leadership.
Camp Counsellor at Camp Walden (2025-06 – 2025-08)
I worked as a camp councillor at an American summer camp, living with and supporting children over an 8-week period.
- Provided emotional support and guidance to children, especially in times where they experienced; homesickness, anxiety, and personal challenges.
- Developed strong patience, empathy, active listening, and communication skills.
- Created a safe, inclusive, and positive environment where children felt supported and encouraged.
- Organised and participated in activities designed to promote teamwork, confidence and enjoyment.
- Demonstrated responsibility, adaptability, and strong interpersonal skills whilst working as part of a team.
Conference and Banqueting Assistant at Hilton (2022-10 – 2024-11)
- Provided food and table service at large formal events in a fast-paced environment.
- Carefully managed dietary requirements and individual meal orders, ensuring accuracy and attention to detail.
- Developed strong communication and customer service skills through regular interactions with guests.
- Efficiently cleared and reset tables of up to 10 guests during breakfast and dinner services, sometimes buffet style meals.
- Maintained high presentation standards by polishing cutlery and folding napkins throughout each shift.
- Demonstrated teamwork, organisation, and the ability to work efficiently under pressure.
Temporary Sales Assistant at New Look UK Limited (2023-11 – 2023-12)
Worked part-time at New Look, Irvine during the busy Christmas period, gaining experience in a fast-paced retail environment.
- Assisted customers by providing a friendly, helpful service and ensuring a positive shopping experience.
- Operated tills, collected online orders, priced reduced items, and replenished stock on the shop floor.
- Developed strong communication and customer service skills.
- Supported colleagues with shared tasks and store displays.
- Developed more ability to work under pressure during a busy period of the year.
