Leanne Garbutt

Highly organised, professional and personable administrator with over 20 years of experience across healthcare, cosmetic surgery, dermatology, beauty therapy and customer service environments. Experienced in patient administration, reception management, clinical support, diary coordination and compliance with GDPR and healthcare protocols. A confident communicator with excellent interpersonal and organisational skills, able to build strong working relationships with patients, consultants, surgeons, clinicians and colleagues.

Adaptable and proactive with a strong attention to detail and the ability to manage a busy workload effectively within fast-paced environments.

GP Receptionist / Administrator at Bishopsford Road Medical Centre (2023-03 – Present)

• Professionally manage all incoming calls, patient enquiries and front desk reception duties.
• Coordinate patient appointments, prescriptions and general administrative support.
• Process repeat prescriptions accurately within practice timeframes.
• Register new patients in line with practice protocols and NHS procedures.
• Scan and maintain patient documentation using electronic medical systems.
• Confident using clinical systems including EMIS, ERS System and Docman for patient administration and record management.
• Support clinical staff with administrative tasks and patient record management.
• Ensure patient confidentiality and compliance with practice policies and GDPR regulations.
• Manage incoming and outgoing post and correspondence.
• Maintain a welcoming, organised and professional reception environment.

Customer Service Advisor – Roadside Assistance Operations at Allianz (BMW) (2022-01 – 2022-10)

• Delivered professional customer support for roadside assistance and vehicle recovery cases.
• Managed inbound and outbound calls while maintaining excellent customer service standards.
• Organised vehicle recovery and rental arrangements for customers.
• Monitored assistance cases to ensure timely and cost-effective resolutions.
• Provided customers with updates throughout the recovery process.
• Escalated service issues appropriately to management when required.
• Maintained accurate records while adhering to GDPR guidelines.

Clerical Officer – Ophthalmology Department at Epsom and St Helier University Hospitals NHS Trust (2019-06 – 2022-01)

• Managed reception and appointment administration within a busy ophthalmology department.
• Liaised with patients, consultants, nurses, wards and external hospitals regarding appointments and referrals.
• Ensured appointments were booked accurately and within required timeframes.
• Managed patient enquiries via telephone and email.
• Coordinated patient transport and internal transfers.
• Supported colleagues across multiple ophthalmology clinics and specialties.
• Utilised systems including iPM, ERS, Outlook, Word and Excel.

Front of House & Head Healthcare Assistant at Cadogan Clinic, Chelsea, London (2015-04 – 2019-04)

• Managed front-of-house operations within a leading cosmetic and dermatology clinic.
• Maintained electronic patient records and handled payments and insurance documentation.
• Coordinated patient appointments, consultant diaries and enquiries via telephone and email.
• Liaised directly with consultants and surgeons regarding patient care and scheduling.
• Assisted in minor and major surgical procedures, including Mohs surgery.
• Provided post-procedure patient care, reassurance and clinical support.
• Performed clinical duties including phlebotomy, wound care, dressings and suture removal.
• Managed stock control, supplier liaison and purchase orders.
• Arranged compliant transportation of histology and blood samples to laboratories.
• Conducted chaperoning and mole mapping duties.

Front of House / Head Beauty Therapist at Rush Health and Beauty, Sutton (2010-04 – 2015-04)

• Supported salon management with reception, administration and customer service duties.
• Managed bookings, stock ordering and communication with head office.
• Delivered a high standard of beauty and specialist treatments.
• Built strong client relationships and promoted appropriate retail products and services.
• Maintained professional salon presentation and hygiene standards.

Senior Beauty Therapist at The Balcony, Cedars Health & Leisure Club, Richmond Hill Hotel (2007-11 – 2010-04)

• Delivered beauty and wellness treatments within a busy health club environment.
• Managed reception duties including bookings and treatment sales.
• Maintained accurate client records and promoted salon services.
• Ensured high standards of salon presentation and customer care.

Beauty Therapist at Bonnie Cooks Beauty Salon, Richmond (2003-06 – 2005-06)

• Delivered a range of beauty and skincare treatments.
• Performed reception, opening and closing duties.
• Maintained cleanliness and presentation standards throughout the salon.

PTLLS Level 3 – Scola Adult Education, Wallington

BTEC National Diploma in Beauty Therapy (Applied Science) in Beauty Therapy – Kingston College

3 AS Levels – Greenshaw Sixth Form

10 GCSEs – Greenshaw High School