Lee Joseph Elliott

A highly motivated and approachable retail professional with over 13 years of experience in store management and high-volume operations. Proven track record of exceeding KPIs, managing diverse teams, and delivering exceptional customer service in fast-paced environments. Combines extensive retail leadership with modern technical skills in data management and process improvement.

Deputy Store Manager at ALDI UK (2013-01 – 2023-05)

• Managed store teams effectively to consistently meet and exceed demanding productivity targets.
• Prioritized manual and administrative tasks to ensure 100% completion of daily operational requirements.
• Served as the primary point of contact for all customer escalations, maintaining high service standards under pressure.
• Expertly managed cash office duties, including issuing tills, managing change, processing banking deposits, and running End-of-Day (EoD) reports.

Store Manager at JESSOPS CAMERAS LTD (2009-12 – 2013-01)

• Led a sales team to hit store KPIs by providing consistent coaching on the ‘Jessops’ sales journey.
• Developed strong customer rapport to provide tailored advice, ensuring high conversion rates and customer satisfaction.
• Maintained a consistent level of service in line with company expectations through active staff development.

Configuration Specialist at Atom Bank (2023-07 – Present)

The UK’s First Mobile-Only Bank. Promoted May 2025.

• Systems Architecture: Orchestrate the configuration of core banking and Workforce Management (WFM) systems, ensuring the "heartbeat" of the bank remains operational and efficient.
• Project Leadership: Lead the gathering of complex business requirements from senior stakeholders to design and deploy technical solutions that improve bank-wide workflows.
• Data Intelligence: Developed and maintained high-impact MI Dashboards; translating raw data into actionable insights for leadership to drive departmental performance.
• Technical Troubleshooting: Act as the primary technical point of contact for third-party vendors, managing escalations and resolving system bugs to minimize business downtime.

Intermediary Support Agent at Atom Bank (2024-04 – 2025-05)

• Case Management: Managed a high-pressure pipeline of residential mortgage applications, coordinating between solicitors, brokers, and underwriters to ensure seamless completions.
• Process Engineering: Proactively designed bespoke tools and "shorthand" trackers that were adopted by the wider team to increase daily processing speed.

Customer Support Agent at Atom Bank (2023-07 – 2024-04)

• Conflict Resolution: Handled high-stakes customer queries across mortgage and savings portfolios, with a specialized focus on identifying and supporting customers in vulnerable circumstances.
• Upskilling Initiatives: Identified knowledge gaps within the department and designed/led procedure workshops to boost team confidence and accuracy.

BA (Hons) in Photography – Manchester School of Art

ND in Graphic Design and Photography – Bishop Auckland College

GCSEs in Mathematics, English, Science – Ferryhill Comprehensive School