Lee Lucas
Results-driven Hotel, Operations, and Events Manager
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About
Results-driven Hotel, Operations, and Events Manager with over 15 years of experience leading teams within hotels, premium hospitality, large-scale events, and high-volume venues. Proven ability in operational leadership, guest experience strategy, financial control, compliance, and team development. Known for delivering high service standards under pressure while improving performance, efficiency, and customer satisfaction.
Experience
Team Leader / Manager – VIP Hospitality (Agency) - Evolve Hospitality Agency
(2025-06)
- Lead teams delivering premium VIP hospitality at major international events including Formula One and LIV Golf.
- Manage day-to-day event operations across corporate suites, coordinating catering, logistics, security, and guest-facing teams.
- Deliver service to 300+ VIP guests per day while maintaining exceptional service standards.
- Achieved a 20% improvement in guest satisfaction scores through proactive leadership and service oversight.
Assistant Hotel Manager - Holiday Inn Express (Atlas Hotels)
(2016-08 - 2025-02)
- Managed daily hotel operations and performance across front desk, housekeeping, food & beverage, and maintenance.
- Led, recruited, trained, and developed teams of up to 30 staff members.
- Acted as Duty Manager, handling guest escalations, VIP guests, incidents, and emergency procedures.
- Monitored guest feedback and implemented service improvements to increase review scores.
- Controlled stock, costs, supplier ordering, and inventory levels.
- Completed shift, end-of-day, and end-of-month banking and financial reporting.
- Served as Health & Safety Champion, ensuring full compliance with company policies and COSHH regulations.
- Awarded Employee of the Quarter within first year (nominated across 47 hotels).
Team Leader - Gloucester Services
(2014-04 - 2016-08)
- Managed operational delivery and staffing for teams of up to 50 employees.
- Planned rotas, managed breaks, and allocated resources to meet operational demand.
- Delivered training, performance management, and one-to-one development sessions.
- Oversaw stock management, banking, financial reconciliation, and monthly reporting.
- Regularly covered Assistant Manager duties during absences.
Chef & Bar Assistant - Kings Bar, Lydney
Early career roles built strong foundations in food safety, customer service, stock handling, and high-volume operational environments.
