Sales Delivery Coordinator - 50five e-Mobility - London
(2025-05 - 2026-09)
Coordinate residential EV charging installation sales from customer enquiry through to installation completion and final handover, acting as a key link between customers, sales teams, installation partners and internal operations.
- Manage the residential EV charging sales pipeline, ensuring opportunities progress efficiently through each stage of the customer and installation journey.
- Respond to customer enquiries through ticketing systems within agreed SLA timeframes, maintaining clear and professional communication.
- Review electrical surveys, installation documentation and certification to ensure accuracy and readiness for progression.
- Liaise with installation partners to obtain quotations, scopes of work, installation requirements and completion updates.
- Coordinate purchase numbers, invoices, payments and equipment deliveries to support accurate processing and completion.
- Maintain accurate customer and operational records while managing multiple cases, deadlines and service standards simultaneously.
Sales Agent - Shell Recharge Solutions - London
(2022-03 - 2025-05)
Supported Account Managers in developing new EV charging business opportunities and guiding customers through the technical, commercial and installation stages of the sales process.
- Managed prospective customer opportunities across technical and commercial EV charging solutions.
- Worked with Account Managers to progress leads through the sales pipeline and support successful conversion.
- Consistently worked towards and exceeded personal monthly sales targets, identifying upsell opportunities where appropriate.
- Supported customers with product, service and installation enquiries throughout the sales journey.
- Coordinated with third-party installation partners to support efficient, professional and timely delivery.
- Maintained strong working relationships with customers, Account Managers, internal teams and external partners.
Interim Sales Coordinator - Shell Recharge Solutions - London
(2023-06 - 2024-06)
Temporarily assumed additional Sales Coordinator responsibilities alongside core sales duties, supporting pipeline management, reporting and performance monitoring.
- Supported sales pipeline management, target tracking and team performance monitoring.
- Prepared and presented monthly sales performance, targets and projections to Regional Managers.
- Attended monthly regional sales meetings with senior management.
- Provided reporting, administrative support and pipeline visibility to the wider sales team.
Customer Advisor - Affinity Water Ltd - Hatfield
(2005-02 - 2022-02)
Long-term customer service role supporting customers across telephone, email and website channels while working with internal teams to resolve enquiries, escalations and complex issues.
- Provided accurate, professional and customer-focused support across multiple communication channels.
- Investigated customer issues, identified root causes and liaised with Finance, Operations and other departments to resolve cases efficiently.
- Managed escalations, time-critical cases and sensitive customer situations while maintaining professionalism.
- Maintained accurate customer records in line with company procedures and service requirements.
- Coached and supported new Customer Service Representatives with systems, software updates and process improvements.
Estate Agent - Connells Estate Agents - Hemel Hempstead
(2002-01 - 2005-01)
- Listed and maintained property details, verified information and supported accurate advertising across property platforms.
- Assisted clients with documentation, property administration, valuations and consultations.
- Developed new business opportunities through marketing, prospecting and relationship development.
Sales Advisor - Harpers Fitness - Harpenden
(2000-10 - 2002-12)
- Delivered high-quality customer service while consistently working towards and exceeding membership sales and retention targets.
- Managed customer relationships, conducted sales discussions and promoted memberships, services and offers.
