Lenai Gray

Reliable and organised administrator with experience across healthcare, hospitality and retail. Currently a Dental Administrator at Peninsula Dental Social Enterprise, supporting a busy practice through appointment management, email and telephone enquiries, accurate record keeping and daily administration.

Previous Team

Leader experience has developed strong leadership, communication, problem-solving and customer service skills.

First

Aid trained, flexible and calm under pressure.

Dental Administrator - Peninsula Dental Social Enterprise - Plymouth

(2025-10)

• Manage front-desk administration, appointments and daily schedules using dental practice management systems.
• Book, reschedule and confirm appointments; support recalls and reminders.
• Handle telephone calls, patient enquiries and incoming emails professionally.
• Maintain accurate, confidential patient records, paperwork and filing systems.
• Take payments, issue receipts and assist with end-of-day balancing.
• Coordinate communication between patients and clinical staff, including treatment plans and follow-up appointments.
• Monitor office supplies and provide general support to the wider dental team.

Team Leader - JD Wetherspoon - Plymouth

(2024-08 - 2025-10)

• Supported a high-volume pub generating over £5 million annually, coordinating staff and day-to-day operations.
• Led shifts, delegated tasks and maintained high service standards.
• Used digital ordering systems and apps for orders, payments and customer queries.
• Handled complaints and conflict professionally; managed stock and supported KPI targets.
• Led bar sections in the absence of supervisors and trained new team members.

Café Assistant - IFFITS CAFE - Plymouth

(2024-05 - 2024-08)

• Provided friendly customer service and supported daily café operations.
• Worked flexibly within the team, maintaining a clean and welcoming environment.

Lingerie Assistant - Marks & Spencer - Plymouth

(2021-11 - 2023-09)

• Provided personalised customer service and fitting support.
• Handled transactions and enquiries while working towards daily sales targets.
• Maintained well-stocked, tidy displays to visual merchandising standards.

Level 2 Diploma - Fashion & Textiles - Exeter College

GCSEs - Stoke Damerel Community College