Lenka Taylor

Dear Hiring Manager,

I am writing to apply for the Aftersales Administrator position at Mercedes-Benz of Brooklands. With extensive experience in administration, operational coordination, customer service, and executive support, I have developed the organisational skills, attention to detail, and professionalism required to support a busy aftersales department. As a member of the Institute of Advanced Motorists (IAM) and an active motorcyclist, I also have a genuine passion for the automotive industry and customer experience, making this opportunity particularly appealing.

Personal Assistant to Director (Part-Time) at DK Tools Ltd (2024-10 – Present)

• Managing structured office and operational documentation systems with high attention to detail.
• Coordinating warehouse and office activities including suppliers, deliveries, scheduling, and operational planning.
• Supporting recruitment administration and onboarding processes.
• Assisting with compliance documentation, contract renewals, and internal administrative systems.
• Organising meetings, events, and day-to-day executive support tasks.
• Liaising across departments to ensure smooth operational workflow.
• Handling confidential company information professionally and discreetly.

Personal Assistant to Director (Part-Time) at Movie Makers Ltd (2023-01 – 2024-10)

• Managed executive diary schedules, travel arrangements, and meeting coordination.
• Maintained organised filing and documentation systems.
• Assisted with preparation of reports, internal communications, and business correspondence.
• Coordinated meetings, agendas, and administrative workflows.
• Liaised with suppliers, contractors, and internal teams to support operations.
• Assisted with project coordination and deadline management.

Part-Time Nanny at Private Family (2023-04 – Present)

• Managed highly organised daily schedules and routines.
• Coordinated school runs, activities, appointments, and household organisation.
• Maintained a structured, safe, and professional environment.
• Demonstrated strong communication, reliability, and time management skills.

Nursery Officer at Outdoor Owls Nursery (2022-10 – 2023-01)

• Maintained accurate daily records and documentation.
• Supported operational organisation and safeguarding procedures.
• Ensured compliance with health, safety, and hygiene standards.
• Worked within a fast-paced team environment requiring strong organisation and communication.

Business Owner at Scoffs Deli (2018-03 – 2022-10)

• Managed all daily business operations including administration, staffing, suppliers, stock control, and customer service.
• Oversaw scheduling, recruitment, budgeting, and operational planning.
• Maintained compliance documentation, health & safety procedures, and hygiene standards.
• Built strong relationships with suppliers, customers, and contractors.
• Managed multiple priorities in a busy customer-focused environment.

Special Constable (Volunteer) at Metropolitan Police (2014-02 – 2016-12)

• Supported public safety operations and incident response.
• Developed strong communication, professionalism, and problem-solving skills.
• Worked effectively under pressure within structured operational environments.

Early Career Experience at Various Employers (2000 – 2023)

Additional experience across childcare, hospitality, customer service, and operational support roles.

• Full-time Nanny Roles (2000–2023)
• Nursery Assistant / Early Years Practitioner
• Stewardess – Seabourn Yacht
• Hospitality & Bar Roles
• Worked as Customer Service and Housekeeper onboard the Seabourn Sojourn cruise ship for 4 months, gaining valuable experience and knowledge of 5-star service standards and international guest relations

SHE Level 3 in Safety, Health & Environment

Paediatric First Aid – St John Ambulance (2022)

Crowd Management & Passenger Safety (2017)

OCR Level 2 IT Certificate in IT User Skills – Brooklands College (2016 – 2017)

Police Special Constable Training – Metropolitan Police (2015)

Business Foundation Degree – Kingston University (2014 – 2016)

NCFE Level 2 Certificate in Principles of Business & Administration (2014)

Health & Safety Certifications in COSHH, Workplace Safety, Managing Health & Safety (2014)

HR Management – Open University (2013)

Level 2 Personal Licence – Knights Training UK (2013)

EDI Level 2 Licence Holder in QCF (2013)

Starting Childcare Business (2012)

Certificate in Management Level 3 – Chartered Management Institute (2007)

Nurturing Programme – Family Links (2007)

LCCIEB Level 2 Key Skills in IT, Communication, Working with Others, Improving Own Learning & Performance, Application of Number (2003)

Early Years Development & Childcare (2003)

NVQ Level 3 in Early Years Care & Education