Invoicing/Billing Team Leader at DWF LAW LLP (Present)
Working to support the team to produce Invoices for the Businesses Dedicated Clients. These are the companies high profile Clients. Spanning across multiple areas of the Insurance team which I oversee as the Team Leader for this team. The Invoices and types of work are produced with time limitation within SLA. These are produced accurately, within the system and involve high levels of detail and awareness to maintain accuracy and keep client satisfaction.
- Producing key reports such as breakdowns of WIP/Disbursements/Key data insights. I provide these to different Solicitors and work to also give a Financial breakdown of WIP relating to schemes of work done for Invoices, these can also be provided to clients also for an overview of work carried out. I work with various Partners/Directors/Area heads to deliver reports tailored to meet needs and requirements for the stakeholders internally and externally.
- I have work to drive new processes in terms of client billing in order to reduce lockup and reduce billing errors for my team and the wider invoicing teams. We have implemented new processes to drive productivity and streamline tasks, reduce lockup and maximise billing efficiency and results and I have also been involved in key system developments for new and existing systems working with production DEVS and the company itself.
- I regularly lead and am involved in various calls throughout the working day, I need to be organised, focused and always come to a call with a goal or aim to achieve a positive outcome. I have regular calls and meetings with various areas of the company which helps me to assess clear pathways where I can have an impact to improve performance or keep consistency.
- I have regular one-to-ones with my team to understand what they are currently working on, their plans, goals, aims and objectives so I am involved and can support them with their ongoing work and contribute in a constructive manor.
- I delegate work and have experience in managing workloads across a full team, ensuring we prioritise and plan effectively for all tasks
- Working toward structured objectives using Business KPI's to achieve company goals. I always involve myself in discussions for improvements personally and area based in terms of progressing company processes. I use my goals as a structure to improve and challenge myself to meet targets that are given. I also work widely with my team to review goals, progress and build structure to ensure we are achieving wherever possible.
- Using excellent communication skills to overall provide professional service expertise and create high levels of invoices. I regularly have calls with Directors, Partners and Global Area Heads to review work being done and work required and talk through ideas and solutions relating to client needs.
- I had previously driven performance across the Real Estate billing before becoming a team leader and making system improvements as well as suggestions for process improvements.
- As the biller for Real Estate, I worked with very high volumes of work and ensuring workloads are completed accurately in a time bound manor. I excel in fast paced environments and aim to deliver on promises and take pride and responsibility in my work. I have received praise and accolades across management levels from Directors/Partners/Leaders
- Managed and oversee inboxes in regard to email queries and making sure these are processed accurately and within the business SLA period.
Legal Administration Assistant, Private Client & Family Team at Mills and Reeve Solicitors (2019-03 – 2020)
- Carrying out Admin tasks such as printing, scanning, copying and communicating with teams to prioritise items and make sure that they have the correct documentation required to be accurately processed.
- Working in teams to overall make sure that they can provide excellent service to the Clients they deal with, communicating with Partners, Solicitors and Executive assistants to do so.
- Using Mattersphere and other in office tools to Open and Close files for clients and monitor the progress on these and feedback to the teams regarding tasks based on the files they are dealing with.
- Preparing legal documents for Partners and other solicitors on my teams and organising documents to be presentable to be sent to the clients in a time frame. Items such as bundles of legal documents are also prepared for hearings and court cases
- Working with wider teams such as Finance to provide WIP breakdowns for Solicitors in regards to matters, Cashiering teams to provide fund trails in regards to fees incoming and outgoing and other wider teams in order to progress case files.
Pre Proceedings Litigation Team at Keoghs Solicitors (2018 – 2019)
- Work to set up files based on credit vehicle hire and monitor these files in terms of updates around the damages incurred and costs that overall accrue in setting up new claims in vehicle accidents.
- Working as a team to achieve a common goal of creating a service for customers to be able to have their costs settled at an appropriate rate for their accident and be able to receive optimum service both in customer service and high-quality work.
- Excellent vocal and written communication via telephone and email to ensure all lines of communication are clear and concise to keep the business flow excellent and so that other teams can further update the claim.
- Deal with court documents and aim to prevent litigation, set up and maintain court documents and transfer them to litigation teams to go into proceedings.
Digital Marketing Assistant and consultant at Thomas Muller Inc (2016 – 2018)
- Posting and working as a team on advertising materials to present to clientele, then further come up with plans of promotion and action plans for time bound periods based on client needs.
- Consulting with clients based on their specific needs regarding advertising, promotional materials and branching out internationally. Working with Art and Design Teams, Business teams such as consultancy and Business management areas to work through breakdowns and embark on undertaking of projects for new clients
- Using word Microsoft tools such as word, PowerPoint and Excel.
Using
Adobe software and promoting and handle social media marketing on platforms such as Twitter, Instagram and Facebook.
- Running through Finances and embarking on reconciliation exercises with the accounts finance teams, working through budget breakdowns spanning through year long periods, creating Invoices and transaction receipts and maintaining SLA and adhering to regulations.
- Worked with high profile brands and clients to establish marketing
