Lesley-Ann Gray

I am a highly skilled administrator with over 35 years of experience. I am customer care orientated and have proficient IT skills. I am an enthusiastic team member who is capable of working my own initiative within a pressurised environment and I am always willing to learn and undertake new challenges.

Owner of self-catering business, Armoy (2020-present)

• Sole management of bookings, administration, social media and finance of self-catering holiday let.
• Sole management of cleaning and laundry of self-catering premises.

• Checking and invoicing accounts
• Inputting data into Sage 50
• Processing proof of delivery dockets

• Checking customers in and out.
• Answering telephone calls
• Dealing with any customer enquiries in a professional and efficient manner
• Processing cash and credit card payments
• Completing general administration tasks.

• Ensure each application moves through each stage of SIM's placement and selection process efficiently e.g obtaining references, medicals and DBS checks.
• Manage UK and international CRM systems.
• Liaise and support mobilisers to send missionaries to the best-suited placement for them e.g. arranging flights and visas.
• Assist in arranging and conducting interviews.
• Assist in arranging and minuting meetings.
• Compile and send out the monthly Irish Prayer Link.
• Responsible for the basic administrative functions of the Belfast office e.g. phones, post, bills, ordering supplies.
• Organise events representing SIM's vision.

• Provide financial support for the work of the Fund by undertaking book-keeping functions, maintaining records and carrying out financial and statistical research. This includes managing petty cash, visa, credit card and banking.
• Provide efficient and effective administration which includes: a) Clerical work e.g. producing and circulating letters and papers, updating of databases, filing, incoming and outgoing mail etc. as required. b) reception duties e.g. Telephone management and dealing with visitors to the Fund. Arranging and setting up meetings. Managing a diary system. Participate in and assist with IEF events and activities as required.

• Administrative support for arranging funerals and pre-arranged funerals.
• Responsible for donation work and sale of headstones etc.
• Receptionist duties.

• Maintaining day-to-day running of the office and providing administrative support to counsellors and the Service manager.
• Line manager to administrative support staff, carrying out monthly reviews and yearly appraisals with them.
• Responsible for administration of Service budget and expenditure, maintaining client database, collating information, and compiling statistical and expenditure reports for the Trust and government bodies.

• Home-based providing administrative support to NI manager.
• Maintaining customer database, contacting potential customers, and setting up and maintaining accounts.
• Credit control for all Irish accounts.

• Administrative support to the manager.
• Responsible for the general running of the office including receptionist duties, credit control, and preparing accounts for the accountant.

• Temporary position as accounts department moved to Newtownards.
• Responsible for accounts payable.
• Checking and processing lecturers’ timesheets and expenses.

• Maternity cover position.
• Sales administrator for selling PVC guttering, soffit and fascia.
• Attending to customers' enquiries at the counter and on the telephone.
• Processing orders, sales invoices, and maintaining customer databases.

• Senior claims negotiator handling claims (up to the value of £50K) from initial notification to final completion including all negotiations. This included collating information and evaluating liability, liaising with solicitors on all aspects of proceedings, and instructing the appropriate experts as necessary.

• Sole responsibility for managing a newsagents every Saturday.

Diploma in Nutrition - College of Naturopathic Medicine, Belfast, 2022

Diploma in Aromatherapy - Online Academies, 2019

Insurance Associateship (6 parts) - Associateship of Chartered Insurance, 1997

A’ Levels - Biology, History, Religious Education - Northern Ireland Schools Examination Council - 1989

AO Level - Science In Society – Northern Ireland Schools Examination Council – 1988

O’ Level - Art, Biology, English Language, English Literature, French, History, Mathematics, Physics – NI Schools Examinations Council – 1987

Religious Studies – University of London Examination Board – 1987