Supervisor
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I am a hard working individual that works well in a team, confidently and can work well independently to get my tasks done quickly and efficiently to the best of my abilities, making sure I am always focused and ready. I am determined and resilient in my working environment to ensure I am always one step ahead as well as willing to go above and beyond for customers/colleagues. I consider it to be of utmost importance to be approachable and transparent not only to the customers for whom I serve, but to my work colleagues too, this ensures a healthy working relationship.
Supervisor - Wakefield Greggs Stanley Road - Wakefield
(2023-01)
My role as a supervisor in Greggs includes making sure pastries are cooked to the right temperature and standard, sandwiches that are made need to be checked to make sure they have the right ingredients with the right allergen label due to Natasha's Law, ensuring everything that has been touched surface wise is double cleaned to ensure there is no cross contamination when dealing with food. But most importantly making sure that the customer gets the right product they came in for with the best customer service so they can leave happy and satisfied. As supervisor I had to tell one of my colleagues that they were not making a sandwich right and had forget to put a allergen label on the sandwich, I did this by telling them how important it is that we get the ingredients right with the right label because some customers may be allergic to some ingredients and if the ingredients are not shown they could end up in hospital due to an allergic reaction.
When one of my colleagues kept bringing out undercooked pastries out of the oven, I had to tell them how important it is we need to cook the pastries right and if they are unsure just to ask me because we work in a place of food where if it
Supervisor - Starbucks Snowhill Wakefield - Wakefield
(2021-11 - 2022-09)
When I was a supervisor at Starbucks I had to make sure my staff are in good well being whilst I am on shift, making sure they are giving the customers the best experience they can, checking to see if they doing everything right and are doing deep cleaning jobs such as cleaning the bins, cleaning behind all the fridges and letting them if they are not doing anything right. Such as one staff member did not make the drink right, so I pulled them to one side and said this is not to our standards then showed them the correct way/proceed to ensuring they make the customers drinks right so they have learnt something new and know for next time. My jobs as a supervisor also meant I had to check the fridge temperatures, to do safe counts on a morning and a night to ensure the till floats are to the right amount and to also cash up on a night, making sure the right amount of money is there and there is not anything that's been removed.
Filling out the DRN (Duty Roster Notebook) this meant I had to make sure the fridge temperatures I checked are written on here, giving staff member specific deep cleaning tasks and when they are done, as supervisor I go and check to see if it is done to standa
Quality Control - DFK: Designer Factory Kitchens
(2020-09 - 2021-07)
Whilst I was working at DFK I was in charge of quality control making sure the wall, base units, panels and other bits that would be fit for a kitchen were in perfect condition. Whilst I was working in Quality control I also bubble wrapped the products to make sure they were not damaged in anyway but also checking the paperwork for it, to ensure all the stuff needed for the customers kitchen is all there ready to be delivered. This meant I had to pick up very heavy objects everyday meaning the delivery drivers needed someone to help them and I would help them out on these deliveries.
Working as a team just the two of us to ensure we get to the job quickly and safely, ensuring we do not damage the cabinets and doing it as efficiently as we can.
Barista - Costa Coffee
(2019-05 - 2020-08)
As a barista my job roles were to make sure the drinks were to store standard and I did that by taking my time, making sure everything was right and being happy enough to give the customer their drink, if I did make a mistake with their drink I would apologise and make them a fresh store standard drink. Cleaning was a big role as a barista because having the cups, tables and cutlery clean. It made the customers want to come back due to them knowing and seeing how well we cleaned everything and making it a germ free place to come sit down to have a coffee with.
Putting a smile and being talkative to the customers was key role and something I did well at, I did this by always being in a cheerful mood, smiling and ensure I am talking to the customer asking them how they are, talking about the weather or the latest news so they come back to the store and know that the staff are friendly and nice.
Retail Assistant - Iceland Food Warehouse
(2017-09 - 2019-03)
My duties as a retail assistant include working three sections of the store: grocery, chilled and frozen. Whilst working these areas I make sure that all the stock is replenished efficiently and quickly whilst keeping sections organised and tidy. Organising stock is essential to my role, when I am working each section at a time, I always make sure that stock is in the correct place and to standards that are excepted, I do this by working at a fast but effective pace to ensure that I am working stock properly in order to complete all my tasks and deadlines.
I volunteer whenever I am able, to gain the skills in the building trade such as brick laying, rendering and plastering and have been involved in the refurbishment of 2 residential properties.
Barista - Costa Coffee
(2017-01 - 2018-12)
When working as a Barista I had to ensure that the drinks I was making were to the best of standards and to the best of my abilities. When customers had a specific preference on how they liked their coffee to be made I did so as they asked giving the customer their needs and wants ensuring I am giving customers what they want at a quick and a efficient pace. Cleaning up tables was a big part of working as a Barista.
Making sure the tables were spotless clean with no left cups, drinks or food from previous customers then the next customer can sit down with a nice clean table ready to sit down and enjoy a Costa. When dealing with the drive through I had to ensure I was on top of everything by making sure I was working at a quick pace, knowing where everything was and multi tasking. I did this by keeping an eye on the drinks I was making whilst quickly putting in food the customer order, going back and forth to make sure everything is intact before I gave the customer their food and drinks efficiently.
Bartender - Jocks Carvern
(2016-01 - 2017-12)
I worked as a bartender making cocktails, serving drinks to customers and collecting glasses, ensuring that all areas were kept clean and tidy. Communication was essential whist working as part of a team ensuring all beverages were made and served correctly whilst being friendly and polite in order to satisfy the customers needs.
Quality Control - Burberry
(2014-01 - 2015-12)
I worked in quality control making sure all the coats, buttons and belts were all on the coats properly and to make sure they are in good condition. Separating garments into piles from good to bad, discussing and talking about what should be done about a garment and working well as a team to get all the coats back to the customers in perfect condition. If anything was misplaced on the coats I had to find where it had gone wrong, fixing the problem to get it to the right standard of quality and checking it thoroughly before passing it on to the customers.
Diploma Media Level 2 - Sound, Film and Photography - Wakefield College (2016-01 - 2017-12)
English Level 2 - Wakefield College (2016-01 - 2017-12)
BTEC Work Skills Level 2 - Wakefield College (2014-01 - 2015-12)
English Level 1 - Wakefield College (2014-01 - 2015-12)
Public Services Level 2 - Outwood Grange Academy (2009-01 - 2014-12)
GCSE - Maths - Outwood Grange Academy (2009-01 - 2014-12)
GCSE - English - Outwood Grange Academy (2009-01 - 2014-12)
OCR National ICT Level 2 - Outwood Grange Academy (2009-01 - 2014-12)
BTEC Principles of Applied Sciences - Outwood Grange Academy (2009-01 - 2014-12)
BTEC Sports - Outwood Grange Academy (2009-01 - 2014-12)
