Acumen Fieldwork
Project Manager
- Led 250+ domestic and international projects from concept to completion, achieving 95% on-time delivery and 100% within budget.
- Conducted market research that increased multiple client campaign effectiveness by 20%.
- Designed research tools, screeners and schedules that improved data collection accuracy by 30%.
- Presented insights that informed £500k+ in client decisions and improved stakeholder buy-in.
- Maintained 100% client retention rate through strong communication and relationship management.
- Mitigated project risks early, reducing delays by 25% across all campaigns.
- Prevented potential risks to the project by identifying fraudelent activity, increasing client satisfaction by 20%.
- Managed multiple international projects ensuring timely communication between different time zones and scales.
Royal London
Project Administrator
- Assisted in coordinating project activities, ensuring timely completion and risk mitigation.
- Managed project documentation and reporting, maintaining accurate records.
- Facilitated communication between cross-functional teams and stakeholders to improve collaboration.
- Supported budget management and workshop preparations for internal projects.
Royal London
Complaints Handler
- Received, recorded, investigated, and resolved customer complaints, ensuring timely communication,
and adhering to company policies and regulatory guidelines.
Blackstar Security
Safety Steward
- Ensured the safety and smooth operation of multiple sports venues and stadiums with a capacity of up to 100,000
- Guided spectators, managing crowd flow, checking tickets, ensuring security protocols were followed,
assisted with emergencies, and addressed any issues that arose.
Wilko
Customer Service Assistant
- Provided outstanding customer service and handled customer inquiries.
- Maintained cleanliness and orderliness of the store.
- Assisted in managing inventory and stock replenishing.
