Liam Sheen

Detail-oriented and results-driven Project Manager with expertise in research, data analysis, and strategic planning. Seeking new Project Management or other career opportunities!

Acumen Fieldwork

Project Manager

• Led 250+ domestic and international projects from concept to completion, achieving 95% on-time delivery and 100% within budget.
• Conducted market research that increased multiple client campaign effectiveness by 20%.
• Designed research tools, screeners and schedules that improved data collection accuracy by 30%.
• Presented insights that informed £500k+ in client decisions and improved stakeholder buy-in.
• Maintained 100% client retention rate through strong communication and relationship management.
• Mitigated project risks early, reducing delays by 25% across all campaigns.
• Prevented potential risks to the project by identifying fraudelent activity, increasing client satisfaction by 20%.
• Managed multiple international projects ensuring timely communication between different time zones and scales.

Royal London

Project Administrator

• Assisted in coordinating project activities, ensuring timely completion and risk mitigation.
• Managed project documentation and reporting, maintaining accurate records.
• Facilitated communication between cross-functional teams and stakeholders to improve collaboration.
• Supported budget management and workshop preparations for internal projects.

Royal London

Complaints Handler

• Received, recorded, investigated, and resolved customer complaints, ensuring timely communication,

and adhering to company policies and regulatory guidelines.

Blackstar Security

Safety Steward

• Ensured the safety and smooth operation of multiple sports venues and stadiums with a capacity of up to 100,000
• Guided spectators, managing crowd flow, checking tickets, ensuring security protocols were followed,

assisted with emergencies, and addressed any issues that arose.

Wilko

Customer Service Assistant

• Provided outstanding customer service and handled customer inquiries.
• Maintained cleanliness and orderliness of the store.
• Assisted in managing inventory and stock replenishing.

Manchester Metropolitan University

Bachelor of Arts, Criminology