Liam Smith

A personable, dedicated individual with a friendly disposition and a strong desire to succeed within my own capabilities. Skilled in building rapport with customers from all backgrounds, I demonstrate exceptional social awareness. I consider myself to be confident, polite, and maintain professionalism consistently.

With a practical mindset, I excel in hands-on work and deliver high standards. An adept problem solver with keen attention to detail, and a wealth of experience working as part of a team. I am conscientious, thrive on challenges, and seek to further develop my skills and experience to build a successful career.

General Store Manager - JYSK

(2022-06)

• Developed and implemented strategies to increase sales and profitability, such as promotions, merchandising, and customer engagement initiatives
• Involved with hiring, training, and supervising staff to ensure high-quality service and adherence to company policies and procedures
• Monitored financial performance and budgeting, including analysing sales data, controlling expenses, and managing cash flow
• Directed the store's daily activities, overseeing inventory management, coordinating staff schedules and responsibilities, also ensuring exceptional customer service and sales performance

Scheduling Service Associate - Handicare Stairlifts

(2019-01 - 2022-04)

• Adeptly responded to all incoming phone calls from engineers and customers, providing timely assistance and ensuring smooth communication between different departments
• Collaborated closely with engineers to manage their assignments across different regions of the UK, balancing priority jobs and resources to meet deadlines and client requirements
• Worked within a fast-paced office environment always using a methodical approach, maintaining attention to detail and prioritising tasks to uphold productivity and achieve organisational goals

Store Manager - Easy Living Mobility

(2018-01 - 2019-12)

• Efficiently handled telephone and in-person customer queries promptly, including identifying individual customer needs and providing tailored solutions
• Consistently conducted stock checks, ensuring availability of best-selling items while efficiently managing orders from UK suppliers with comprehensive product knowledge
• Managed visual merchandising to elevate the customer experience and drive sales, employing a friendly and dynamic approach to meet company targets
• Prioritised health and safety standards by conducting regular checks to ensure compliance, while also maintaining accuracy with legal paperwork

Out of Hours Replenishment - Asda

(2016-08 - 2018-01)

• Worked night shifts to replenish stock and supported section leaders and managers across the store to ensure tasks were completed for daytime staff
• Displayed consistent prioritisation through effective self-management skills, emphasising cleanliness and organisation in the work place
• Demonstrated flexibility by working overtime when needed, especially during seasonal holidays

Security / Customer Service - Intu Merry Hill

(2016-01 - 2016-06)

• Conducted regular security patrols whilst maintaining visibility on camera at all times & reported incidents to the relevant department
• Provided exceptional service, swiftly and effectively handling complaints, including assisting vulnerable individuals
• Managed crowd situations and provided support to colleagues in various scenarios

Level 2 & 3 Diploma - Electrical Installations (Building and Structures) - BMET College (2012 - 2014)

City & Guilds - Electrical Installations, Level 2 - BMET College (2012 - 2014)

City & Guilds - Environmental Technology Systems, Level 3 - BMET College (2012 - 2014)

GCSE - Mathematics, English Literature, English Language, Science, History, Music - The Wordsley School (2006 - 2011)

Level 2 - Digital Application - The Wordsley School (2006 - 2011)