Liam Surtees

I currently carry out managerial duties for OnTheMmarket to help deliver success within sales, maintaining and generating new business, I thrive working within a team and enjoy helping others.

Assistant Manager​​​​ ​​ November 2023 – Present

OnTheMarket.com

• Reporting of revenue to the finance department and reporting of staff attendance
• Liaising with OnTheMarket senior management in client meetings to discuss performance and changes
• Planning and delivery of 1 to 1 and group coaching sessions
• Using MI and BI reports to monitor and track success and identify areas for improvement
• Implement new systems to innovate change
• Maintain and strengthen client relationships
• Support team members and colleagues to help achieve targets

B2B/B2C Outbound Appointment Setting and Administration ​​ July 2023 – November 2023

Construction Skills People and OnTheMarket.com

• Exceeding monthly targets earlier than expected and setting new campaign records
• Outbound client representative interacting with both business and consumer clientele to generate sales leads
• Practicing excellent customer service and communication skills
• Attention to detail when capturing data and appointment setting
• Telephone communications and administration
• Use of Maxcontact dialing system and Microsoft Office tools
• Working towards targets whilst adhering to strictquality and compliance requirements

Account Manager and Travel Advisor​ ​​ ​​May 2022 – July 2023

Leger Holidays

• Generating £1million in revenue in oneyear's company service
• Using Salesforce (CRM) to monitor case files and update customer accounts
• Dealing with existing high value customers to ensure high levels of customer retention through outbound contact
• Inbound and outbound phone sales to ensure effective case handling
• Extensive use of MI to genarate own sales leads and subsequent sales lead management
• Exploring all possible revenue streams to achieve and exceed sales targets
• Responding to customer queries and providing appropriate solutions for customer satisfaction

Higher Education Diploma​

Foundation Degree

GCSE’s

​​​Sheffield Hallam University

2:1 Events Management

Sheffield Hallam University

Events Management

Dinnington Comprehensive school

Grade A – C including A’s in

Mathematics, English and Science

IOSH Managing Health and Safety ​

Accredited Personal License Qualification