Liana Reid

I am a highly motivated and results-driven hospitality and tourism professional with a strong passion for delivering exceptional service and memorable guest experiences. My experience ranges from leadership, individual, and team-based roles, with a proven ability to achieve results, lead effectively, and thrive in fast-paced environments.

Assistant Front Office Manager at Fairmont Chateau Whistler (2026-03 – Present)

• Oversee daily Front Office operations, providing leadership, guidance, and support to Front Desk Agents to ensure efficient and professional service.
• Promote guest and staff wellbeing, maintaining a safe, welcoming, and positive environment.
• Manage key administrative functions, including inventory management, reservations, and coordination of in-house group requirements.
• Act as the primary point of contact for guest concerns and requests, resolving issues promptly and ensuring a high standard of guest satisfaction.

Hotel Duty Manager at Sofitel Brisbane Central (2022-09 – 2025-11)

416 rooms Luxury hotel. Guest Service Agent from Sep 2022 to Sep 2023

• Responsible for overseeing daily Front Office operations including Front Office, Guest Service Centre, Concierge.
• Ensuring the security and safety of all ambassadors and guests while manager on duty
• Maintaining exceptional Guest Experiences across all touchpoints of the Front Office department
• Administrative duties such as ordering, rostering, approving payroll, tracking upsells, tracking recruitments
• Training all new starters including Night Managers and Night audit.
• Chief Fire Warden

F&B Team Leader at Sofitel Auckland Viaduct (2021-04 – 2021-12)

• Restaurant Host
• Section waiter
• Responsible for bookings and managing small to large groups in the restaurant
• Bartending
• In Room Dining

FOH, Barista, Kitchen hand, Events & Catering at Jess Underground Kitchen (2019-05 – 2021-04)

Bachelor's degree in International Travel Management – Auckland University of Technology (2018 – 2021)