Liliana Mirea

As a Resident Liaison Officer with 11 years of experience, I have developed a strong understanding of the housing sector and have been responsible for coordinating between residents, contractors, and housing management teams to ensure the smooth running of housing projects and services.

My current role involves engaging with residents to resolve complaints, managing expectations, and providing support during housing repairs and improvements. I have a deep understanding of the importance of effective communication and conflict resolution, and I have honed these skills through regular interactions with residents and stakeholders. Additionally, I have experience in managing project timelines, and coordinating with contractors.

RLO - 10 years for Mitie Property Services

RLO- 1 year For Axis Europe

My current job involves balancing the needs of residents, the housing association, and external stakeholders. Some of the responsibilities are communication, keeping residents well inform before and during works by letters, phone calls and emails, managing complaints from leaseholders and general needs tenants, on-site meetings, coffee mornings, arranging appointments for works, handling delays and access in repairs or refurbishments due to contractor issues.

Diploma in Economics from the University of Economic Studies, Bucharest