Lilly Diana

Efficient and well-organised leader, adept at prioritising tasks and working effectively with team members. A strong communicator with the ability to motivate and mentor others, clearly explain tasks, and provide constructive feedback. Knowledgeable in warehouse procedures and compliant with relevant state and federal health and safety regulations.

A hardworking and honest individual with excellent timekeeping skills and a willingness to learn new skills. Friendly, helpful, and polite with a good sense of humour. Able to work independently in fast-paced environments as well as collaboratively within a team setting.

Warehouse Operative at Finning (2026-09 – Present)

• Receiving, checking and processing incoming deliveries and stock
• Picking and preparing parts accurately for customer and internal orders
• Packing, labelling and dispatching goods for delivery
• Loading and unloading deliveries safely
• Putting stock away and maintaining organised warehouse locations
• Carrying out stock checks and maintaining high levels of stock accuracy
• Using warehouse and computer systems to record and track stock movements
• Identifying and reporting damaged, missing or incorrect items
• Working to daily targets, deadlines and warehouse KPIs
• Following company health and safety procedures at all times
• Maintaining a clean, safe and organised warehouse and yard
• Working effectively as part of a team while also completing tasks independently
• Handling materials and warehouse equipment safely
• Supporting general warehouse operations and assisting colleagues when required

Phone Operator at RAC (2026-01 – 2026-08)

I have worked on BAC / SPECIAL INTERVENTION TEAM

• Handled a high volume of inbound and outbound calls while maintaining a professional and customer-focused approach.
• Logged and documented breakdowns accurately, ensuring all relevant information was recorded and escalated where necessary.
• Applied company policies and procedures consistently to resolve customer queries and maintain service standards.
• Maintained a calm and reassuring manner during calls, helping to reduce customer stress and manage challenging situations effectively.
• Assisted with emergency and urgent situations by gathering essential information and following appropriate escalation procedures.
• Provided accurate information and practical solutions to customers, ensuring a positive customer experience.
• Demonstrated strong communication, problem-solving, and organisational skills in a fast-paced call centre environment.
• Maintained accurate records and updated customer accounts using internal systems and databases.

Prison Custody Officer at G4S (2025-08 – 2025-12)

• Completed comprehensive training in prison security, safety, and operational procedures within a custodial environment.
• Developed a clear understanding of protected characteristics and equality, diversity, and inclusion in line with legislation and prison policy.
• Trained in routine body search procedures, ensuring professionalism, legality, and respect for individuals' rights.
• Gained knowledge of different types of illicit substances, including how drugs are smuggled into prisons and methods used to prevent contraband entry.
• Learned the roles and responsibilities of prison staff, including custody officers, healthcare, security, and management teams.
• Participated in training on realistic prison scenarios, including conflict management, emergency response, and incident reporting.
• Developed strong awareness of personal safety, prisoner safety, and situational awareness within a high-risk environment.
• Completed fire safety training, including evacuation procedures and emergency protocols.
• Demonstrated understanding of codes of conduct, professional standards, confidentiality, and ethical behaviour expected within the prison service.
• Holds a current Clear Enhanced DBS Check, demonstrating integrity, trustworthiness, and suitability for work in secure and regulated environments.

Store Manager at Little dessert shop Willenhall (2023-05 – 2025-06)

I've trained franchisee I've worked in multiple stores and events: Tamworth, Bilston, Wednesfield, Westbromwhich. Experienced in making desserts and training other staff in presenting in a pleasing edible manner. Working in a fast efficient work space prioritising customers needs above all.

• Cashup
• Stock placements
• Health and safety
• Drivers wage
• Making mixes crepe / waffle
• Drinks making smoothies, milkshakes, mocktails, all hot drinks.
• Order packing
• 2 step cleaning process

Supervisor Artisan at Little Dessert Shop (2022-11 – 2023-04)

Experienced in making desserts and training other staff in presenting in a pleasing edible manner. Working in a fast efficient work space prioritising customers needs above all.

• Team management
• Making mixes crepe / waffle
• Drinks making smoothies, milkshakes, mocktails, all hot drinks.
• Order packing
• 2 step cleaning process

Sales Assistant (Part-time) at JD Sports Fashion (2022-12 – 2023-03)

Responsibility's I had taken Ensuring high levels of customer satisfaction through excellent sales service; Maintaining outstanding store condition and visual merchandising standards Assist with the sales process by maintaining a fully stocked store.

• Ensure high levels of customer satisfaction through excellent sales service
• Maintain outstanding store condition and visual merchandising standards
• Maintain a fully stocked store
• Ascertain customers' needs and wants
• Recommend and display items that match customer needs
• Welcome and greet customers
• Manage point-of-sale processes
• Actively involve in the receiving of new shipments
• Keep up to date with product information
• Accurately describe product features and benefits
• Follow all companies policies and procedures

Waitress at Basmati Indian restaurant (2022-10 – 2023-01)

Serving and presenting food,welcoming customers. Working in a fast restaurant. Making sure all customer needs are met.

• Order packing
• Food preparation
• Serving food
• Recognising differences within curries to make sure food is served safely
• Taking phone orders correctly
• Bar work
• Dessert making

Warehouse Machine Operator at The TJX Companies, Inc (2021-06 – 2023-01)

In this job I learned to encompasses the principles and processes involved in running the day-today operations of a warehouse.

• Ticket all items accurately using STM.
• Ensure correct pricing, barcodes, and product details.
• Maintain quality checks to reduce ticketing errors.
• Set clear daily and hourly output targets.
• Track individual and team productivity.
• Gradually increase targets based on efficiency and staffing levels.
• Sort products by designated area/postcode codes.
• Stage items correctly for dispatch.
• Ensure correct labelling for smooth outbound shipping.
• Use TAM machine for high-volume production runs.
• Capability: 2,000+ units completed within 1 hour or less.
• Monitor machine uptime and material flow to avoid bottlenecks.
• Use pump trucks for internal movement of goods.
• Move pallets safely and efficiently between work areas.
• Follow health & safety procedures when handling loads.
• Stack pallets correctly to prevent damage.
• Wrap pallets securely for transport and storage.
• Ensure pallets are labelled and ready for shipment.

Waitress/Bar Staff at Blue ginger (2021-04 – 2021-08)

Serving and presenting food,welcoming customers. Working in a fast restaurant. Making sure all customer needs are met.

• Order packing
• Food preparation
• Serving food
• Recognising differences within curries to make sure food is served safely
• Taking phone orders correctly
• Bar work

Administrator at Jones and Woolman UK ltd (2019-09 – 2021-03)

• Risk assessments for office, factory and on-site projects
• Method Statements for on-site projects
• Monitoring health and safety risks and hazards in the workplace
• Advising employees on how to minimise or ultimately avoid risks and hazards in the workplace
• Keep the business up to date with and ensuring the business is legally compliant with all health and safety legislation
• Working with and training all employees to manage, monitor and improve the health and safety standards in the workplace
• Being responsible for all safety inspections in the workplace (for example, monitoring DSE Safety, Harness and Lanyard inspections)
• Assisting with the creation and management of health and safety monitoring systems and policies in the workplace to create and maintain a safe workplace.
• Managing emergency procedures (such as fire alarm drills) and organising emergency teams such as fire marshals and first aiders
• Offering general health and safety advice to all employees
• Investigate accidents or incidents to discover causes and handle worker's compensation claims
• Recommend solutions to issues, improvement opportunities or new prevention measures

Warehouse Operative at Pallet Track (2020-01 – 2021-01)

• Loading and unloading pallets from vehicles safely and efficiently
• Sorting and organising pallets according to destination and delivery requirements
• Scanning pallets and updating warehouse systems accurately
• Checking labels, pallet numbers and delivery information
• Moving pallets safely around the warehouse using appropriate equipment
• Preparing pallets for dispatch and ensuring they are correctly labelled
• Checking goods for damage and reporting any issues or discrepancies
• Working to tight deadlines and daily productivity targets
• Ensuring pallets are handled carefully to prevent damage
• Maintaining a clean, tidy and safe working environment
• Following warehouse, manual handling and health and safety procedures
• Working effectively as part of a busy team while completing tasks independently
• Supporting loading schedules and ensuring outbound deliveries are ready on time

Bachelor's degree in English literatures and history – University of Wolverhampton (2024-09)

Bachelor in History and criminology – University of Wolverhampton (2020-09 – 2023-09)

A-Level – Walsall College (2019-09 – 2021-07)