Lilly Hosie

Friendly, outgoing, and hardworking Shift Manager with several years of experience in the fast-paced customer service industry. Strong communication and teamwork skills, with experience leading staff, handling customer queries, and ensuring smooth daily operations. Reliable, enthusiastic, and committed to providing excellent customer service while supporting colleagues to achieve team goals.

Shift Manager at McDonald's Braehead (2021-01 – Present)

Progressed within the company to become a Shift Manager.

• Lead and supervise team members during shifts.
• Ensure excellent customer service standards are maintained.
• Manage daily operations and support staff in a fast-paced environment.
• Handle customer concerns professionally and efficiently.
• Assist with training and developing new employees.
• Monitor health, safety, and cleanliness standards.
• Support achievement of business targets and operational goals.

– Rosshall Academy