Lillyrose Budd

Dedicated Server delivering exceptional customer experiences through attentive service and effective communication. Resolves guest complaints with empathy, maintaining high satisfaction levels and fostering repeat business. Collaborates with team members to ensure timely service, contributing to a cohesive and efficient working environment.

Server - The Plaice Fish and Chips - Lancing, West Sussex

(2024-05 - 2026-07)

• Delivered friendly and fast service to process high-volume food and drink orders at peak times.
• Supported colleagues during busy periods to ensure timely service, demonstrating strong teamwork and communication skills.
• Handled customer complaints with empathy and professionalism, resolving issues to maintain high levels of guest requirements.
• Resolved complaints from guests by listening to issues and notifying restaurant manager.
• Suggested menu items and related beverages matching guest preferences.
• Communicated effectively with kitchen staff to maintain timely service and deliver special requests.
• Advised on menu options based on allergies and preferences.
• Hand-washed dishes and glassware.
• Answered phones politely and promptly while accurately recording and confirming reservations.
• Maintained safe hygiene and food handling standards for full compliance.
• Supported other areas of restaurant in set up and clean-up.
• Processed payments efficiently, handling cash, credit, and debit transactions with accuracy and security.
• Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
• Assisted in the training of new staff, sharing knowledge and techniques to improve team performance and service quality.
• Led by example in delivering friendly, courteous service, enhancing overall customer care standards.

Professional Cookery Level 2 and Catering and Hospitality - Catering and Hospitality - Chichester College (2021-09 - 2026-07)

GCSE - Maths, English, Science, French, Geography, PE