Lily Thorn

Reliable, organised and approachable professional with experience across education, customer service, reception and administration. Confident communicating with a wide range of people, handling enquiries, managing bookings and information, maintaining accurate records and working calmly in busy environments. My experience as a Higher Level Teaching Assistant has strengthened my ability to prioritise, use initiative, handle confidential and sensitive information, resolve problems and provide a welcoming, professional service.

I am now looking for a new opportunity where I can bring these strong communication, organisational and customer-service skills to a professional team.

Higher Level Teaching Assistant (HLTA) - Brington Church of England School

(2024)

• Support teaching and learning across the school, working confidently with pupils, staff and families in a busy professional environment.
• Communicate clearly and professionally with parents, carers and colleagues, building positive and trusting working relationships.
• Use initiative to manage day-to-day situations, prioritise competing demands and respond appropriately to changing circumstances.
• Maintain accurate records and documentation and handle sensitive information with professionalism and confidentiality.
• Support pupils with a range of individual needs, adapting communication and approaches to ensure they feel listened to, supported and included.
• Work collaboratively with teaching staff and other professionals while also being confident working independently.
• Help maintain a calm, welcoming and well-organised environment and respond promptly when issues arise.
• Use school IT systems and computer-based processes as part of everyday administration, communication and record keeping.

SEN Teaching Assistant - Rothwell Victoria Infants School - Rothwell

(2022-05 - 2024-09)

• Provided one-to-one and classroom support for children with special educational needs, adapting explanations and activities to individual requirements.
• Built strong, positive relationships with pupils and families through clear, patient and empathetic communication.
• Supported teachers with daily classroom organisation, behaviour management, learning activities and pupil progress monitoring.
• Completed documentation and contributed to reports covering behaviour, interventions, progress and support requirements.
• Worked closely with colleagues and parents to support individual learning and development plans.
• Used initiative and sound judgement when dealing with challenging or sensitive situations, always maintaining a professional approach.
• Helped supervise educational visits and activities, ensuring safety, organisation and effective communication.

Lunchtime Supervisor - Rothwell Victoria Infants School - Rothwell

(2022-05 - 2024-09)

• Supervised children during busy lunchtime periods and dealt calmly and appropriately with incidents and concerns.
• Responded to minor injuries and provided appropriate first response within the role's responsibilities.
• Organised activities and games and encouraged positive behaviour and inclusion.
• Communicated with children and colleagues throughout busy periods while maintaining a safe and well-organised environment.

Beauty Therapist - Self-Employed & The Parlour - Rothwell

(2016-01 - 2019-01)

• Managed client appointments, reception duties, payments and day-to-day customer enquiries.
• Provided a friendly, professional and personalised service, building strong ongoing client relationships.
• Handled customer information and consultation forms and uploaded documents to computer systems.
• Recommended products and treatments based on individual client needs and helped increase sales through excellent customer service.
• Maintained organised treatment and sales areas and developed cleaning and organisational systems.
• Managed multiple tasks independently, prioritising appointments, customer needs, administration and treatment preparation.

Ice Cream Server - Gallones Ice Cream Parlour - Market Harborough

(2015-01 - 2015-09)

• Processed telephone orders and managed front-counter service simultaneously, using strong prioritisation and organisational skills.
• Managed party bookings using Book That In software and dealt professionally with customer enquiries and complaints.
• Checked stock, monitored use-by dates, completed daily stock counts and prepared order lists for management.
• Worked efficiently as part of a busy team while maintaining high standards of hygiene and customer service.

GCSEs - Maths – C; English – C; Physical Education – A*; History – C - Montsaye Academy (2008-09 - 2013-08)

Beauty Therapy Level 2 & Level 3 NVQ - Corby Tresham