Lina Alves

Accomplished customer service and supervisory professional with over 25 years' experience across hospitality, retail, care, and public services. Highly organised, calm under pressure, and confident in leading teams to deliver excellent service. Strong background in customer-facing roles, problem-solving, and administrative support. Seeking a customer service, reception, or administrative role where reliability, communication skills, and professionalism can add immediate value.

Care Worker - MiCare

(2025-01)

• Provide person-centred care and daily living support.
• Assist with personal care, medication prompts, mobility, and meal preparation.
• Build trusting relationships with clients and families.
• Maintain accurate daily records.
• Respond calmly to changing needs.

Care Assistant - Profad Care

(2020-05 - 2025)

• Delivered high-quality care to vulnerable adults.
• Supported clients with personal care and daily tasks.
• Monitored health changes and reported concerns.
• Followed care plans and maintained documentation.
• Demonstrated empathy and strong communication.

Customer Service Supervisor - Odeon Cinemas, Covent Garden - Covent Garden

(1990 - 2016)

• Supervised front-of-house teams of up to 15 staff.
• Delegated tasks and trained new staff.
• Supported staff during peak periods.
• Resolved customer and staff complaints.
• Reported operational issues and supported improvements.
• Fostered a positive team culture.

Farm Worker - Surrey Docks City Farm

(1990 - 1991)

• Cared for animals including feeding, milking, cleaning, and transport.
• Assisted with sick and newborn livestock.
• Demonstrated reliability and practical skills.

Administrative Assistant - Ambit Pest Control

(1985 - 1990)

• Handled public enquiries.
• Typed correspondence and managed filing systems.
• Processed invoices and general office duties.
• Managed workload independently.
• Contributed to a small office team.

NVQ / RSA Business Administration - Business Administration - Skillnet (1994 - 1995)

CPVE Business Administration - Business Administration - Southwark College (1991 - 1994)

Computing & Drama - Southwark College (1985 - 1990)