Lisa Ackland
Nursing Assistant
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About
A highly motivated, dependable, and adaptable professional with a strong background in care, customer service, and hospitality. Possesses excellent communication and interpersonal skills, with a proven ability to actively listen, empathise, and respond effectively to the needs of others. Demonstrates strong problem-solving abilities, attention to detail, and a proactive approach to tasks.
Experienced in working both independently and collaboratively within fast-paced, team-oriented environments. Committed to delivering high standards of service, maintaining professionalism, and continuously developing new skills. Known for being punctual, trustworthy, and customer-focused, with a positive attitude and a strong work ethic.
Experience
Nursing Assistant - Knightswood Nursing Home
(2000-08 - 2001-05)
- Assisted patients with daily tasks including feeding, dressing, and mobility.
- Took blood samples and maintained cleanliness in patient areas.
Hospitality Steward - Rocksteady Security
(2001-05 - 2001-08)
- Managed crowd control and safety at events.
- Identified and reported hazards to ensure public safety.
Sales Assistant - La Senza / Asda
(2001-08 - 2003-01)
- Provided customer service, processed transactions, and managed stock and displays.
Telemarketer - 1 Call Direct Ltd
(2003-01 - 2005-01)
- Conducted outbound sales calls, handled customer inquiries, and processed orders.
Education
Standard Grades - Knightswood Secondary School (1999-08)
SGA Health Care (Intermediate 2) - Anniesland College (2001-08)
NQ Sound Recording & Multimedia Production - North Glasgow College (2003-09)
