Patient Advisor
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Inbound Customer Care Advisor...dealing with all medical issues that patients are experiencing completed all Triage forms accordingly. Cancelling and booking any appointments for patients making sure all times and dates are suitable for the patient. Updating all patient records at all times.
Patient Advisor - Optical Express - Glasgow
(2025-10)
Inbound Customer Care Advisor...dealing with all medical issues that patients are experiencing completed all Triage forms accordingly. Cancelling and booking any appointments for patients making sure all times and dates are suitable for the patient. Updating all patient records at all times.
Supervisor - Nutmeg Clothing
(2025-07 - 2025-09)
Clothing Supervisor for Morrisons..dealing with all deliveries and merchandise within the store.
Facilities Assistant - NEC - Glasgow
(2025-03 - 2025-04)
Working as part of a team to facilitate hospital works. Creating purchase orders and invoices to companies ensuring all works are completed to standard.
Facilities Assistant - OCS - Glasgow
(2024-11 - 2025-02)
Working part of a team to facilitate company's in repairs. Also working with engineers to ensure the works are carried through efficiently
Accounts Handler - TSB - Glasgow
(2024-03 - 2024-11)
Account Handler - PAST DUE CREDIT SOLUTIONS - Clydebank, West Dunbartonshire
(2023-11 - 2024-02)
Dealing with customers accounts and any other complaints regarding payments. Updating customers profiles and coming to a suitable solution that was affordable.
Complaints Handler Scottish Power - Kura - Glasgow
(2023-10 - 2023-11)
Answer all complaint queries and dealing with all bill queries in an efficient manner
Customer Service Agent - Resolvecall - Paisley
(2023-02 - 2023-09)
Dealing with inbound outbound calls to find a solution and suitable affordable payment plan for the customer.
Complaints Handler - Royal Mail - Glasgow
(2021-07 - 2022-10)
Dealing with all customer complaints in an efficient and professional manner.
Care Worker - SRS Care Solutions - Glasgow, UK
(2018-07 - 2019-04)
Dealing with advanced dementia and Alzheimer's. Always ensuring the safety and dignity of the resident/ service user. Personal care duties and preparing healthy meals.
Care Assistant - Westerfield Care Home - Paisley, UK
(2017-09 - 2018-05)
Providing all residents with personal care and dignity. General cleaning of the home and always ensuring the safety of all residents.
Assistant Manager/Own Business - The Sandwich Shop - Paisley, Renfrewshire
(2005-03 - 2016-04)
Running the management of a small takeaway...prepping all food and making sure to follow all food and hygiene guidelines
Freight forwarding trainee - Geologists Lep - Glasgow
(2003-02 - 2004-02)
Customer Service - Geologistic Lep - Glasgow, UK
(2000-05 - 2003-07)
HNC - Computing Applications - Reid Kerr College
