Lisa Jo

I am a kind bubbly mum of three. Any gaps in my employment have been due to studying or being at home with my children as my partner was away in the armed forces and our son was going through a ASD diagnosis and had lots of appointments and assessments I had to attend. It was the right choice at the time for my family and they had to come first.

As an employee I am punctual, reliable and hard-working. I have gained lots of experiences in my past jobs working under pressure and being a quick problem solver.

Front of house member/retail assistant - Peppa pig suprise party/market - Jarrow, Tyne and Wear

(2026-02)

• Welcoming customers
• Cleaning and resetting rooms
• Operating assistant
• Cash handling/using the till
• Sorting stock and pricing
• Cleanliness of the store
• Putting out and promoting stock
• Sorting and tidying of the store and products
• Working in the stockroom

Front of house/retail assistant - Peppa pig suprise party/market - Metrocentre Gateshead

(2026-02)

• Welcoming customers
• Operating equipment
• Cleanliness of the store and experience
• Resetting and tidying rooms
• Serving customers
• Stock handling and pricing
• Putting out stock and shop organisation
• Working the tills

Teaching Assistant - Primary School - Hebburn, Tyne and Wear, UK

(2021-10 - 2022-01)

• Provided extra help and assistance to SEND students with individual classwork and group activities.
• Provided 1:1 support to students with Maths, Science and English.
• Maintained excellent student relationships by providing ongoing support.
• Assisted teachers in effectively managing class behaviour, using positive reinforcement and rewards schemes.
• Devised long-term support plans for children with learning or emotional difficulties.
• Kept students safe inside and outside classrooms by proactively monitoring behaviours and tracking student movements, safety hazards and visitors.
• Assisted and mentored students in small groups through guided reading and occupational fine motor skills

Supervisory assistant - Toner Avenue Primary school - Hebburn, Tyne and Wear, UK

(2021-06 - 2022-01)

• Escorted children safely to the dinner hall and helped them with cutting their food and getting their trays
• I was also responsible for holding medication and applying it if needed to a child with epilepsy
• Provided first aid care and recorded it appropriately
• Inventing games and supervising throughout lunchtime
• Being fun and easy to approach but also firm when needed
• 1:1 support for children with additional needs

PLAY AREA ASSISTANT - JELLYBUGS MOTHERCARE - Gateshead, Tyne and Wear, UK

(2016-06 - 2018-02)

• as keyholder I was entrusted to open the area and close as well as cashing up and handing in keys
• I was in charge of decorating to promate seasons
• I took payments and dealt with any problems the customers had
• I would help with messy activities such art or music
• I would also serve food and keep the working area clean and safe for families
• my main duty was to interact and supervise the children

Cleaner - Maxims - Gateshead, Tyne and Wear, UK

(2016-05 - 2018-02)

• Dusted and polished window frames and wiped down glass, maintaining clean and clear areas.
• Completed cleaning projects on time, maintaining customer satisfaction and loyalty.
• Performed routine cleaning equipment and machinery inspections to maintain proper, safe working order.
• Followed sanitisation, health and hygiene regulations.
• Carried out cleaning tasks as instructed within tight timeframes and to high-quality standards.
• Kept cleaning supplies well-stocked by conducting regular item counts and ordering replacements in advance.
• Managed the sweeping, vacuuming, polishing, and mopping of hard floors within the establishment.
• Successfully removed tough stains from a wide variety of spaces, including linen, upholstery, carpets and hard floors.
• Kept kitchens sanitary and hygienic by deep cleaning all floors, worktops, preparation tables with excellent attention to detail.
• Managed the removal of waste and sorting into correct disposal systems, keeping in line with company policy.
• Used a wide variety of cleaning equipment to carry out tasks, including hoovers, mops, dusters and other cleaning tools.

Shop assistant - Gap House of fraser - Gateshead, Tyne and Wear, UK

(2014-04 - 2016-01)

• Assisted customers with wide selection of products and services.
• Opened and closed store by completing security and cleaning checklists.
• Organised and displayed items in visually appealing manner.
• Assisted customers to select products best suited to their tastes, style, and needs.
• Calculated sales prices and processed payments accurately.
• Shared comprehensive brand and product knowledge to maximise sales.
• Encouraged customer loyalty by building positive rapport with regular customers.
• Tracked industry and seasonal trends to update sales strategy.
• Delivered on store targets with strong sales and customer service skills.
• Handled special customer requests to locate out-of-stock items.
• Created attractive displays for merchandise to enhance sales.
• Resolved and analysed customer feedback to drive process improvements.

Volunteer/Staff - cat and dog shelter - Gateshead, Tyne and Wear, UK

(2012-09 - 2014-02)

• Maintained timely feeding schedules and provided access to clean water for optimised pet wellbeing.
• Managed walking large and small dogs at once, ensuring constant dog safety.
• Provided consistent companionship and playtime opportunities for pet wellbeing.
• Noted dog's favourable walking routes, revisiting preferred spots to keep animals in happy environments.
• Protected animal health and wellbeing by keeping accessible areas clean, safe and hazard-free.
• Maintained clean and orderly play yards, kennels and cages.

Shop assistant - cat and dog shelter - Gateshead, Tyne and Wear, UK

(2012-10 - 2013-02)

• Assisted customers with wide selection of products and services.
• Organised and displayed items in visually appealing manner.
• Maintained flexible schedule to accommodate changing levels of demand.
• Shared comprehensive brand and product knowledge to maximise sales.
• Calculated sales prices and processed payments accurately.
• Improved availability and inventory accuracy with precise stock counts.
• Handled special customer requests to locate out-of-stock items.
• Maximised sales by quickly locating correct items, colours, and sizes.
• Delivered on store targets with strong sales and customer service skills.
• Communicated effectively with customers, determining needs, and providing recommendations.

Teaching assistant/administrative assistant/tempor - Primary School - Gateshead, Tyne and Wear, UK

(2011-09 - 2012-07)

• Helped students master learning concepts through one-on-one and small group tutoring.
• Maintained student safety inside and outside classrooms in line with school safeguarding policies.
• Supported teaching staff in executing learning activities, maintaining health, safety and good behaviour of students.
• Supervised students by facilitating individual reading sessions and homework support.
• Provided stimulating learning environments, motivating students to engage with class activities and reach potential.
• Organised and distributed learning materials, homework, textbooks and classroom supplies.
• Informed parents and caregivers of child's progress, key achievements, and areas of concern.
• Established positive relationships with students, leading by example and responding appropriately to classroom needs.
• Assisted teacher with marking assignments and reporting feedback to students and parents.
• Kept students safe inside and outside classrooms by proactively monitoring behaviours and tracking student movements, safety hazards and visitors.
• Tutored and supported students individually
• Took and recorded school payments
• entrusted with children's information and files
• sent out letters and messages to parents
• applied and recorded first aid

Retail Shop Assistant/seasonal staff - Disneystore - Gateshead, Tyne and Wear, UK

(2009-09 - 2010-03)

• Welcomed customers in warm and friendly to ensure positive first impression.
• Efficiently processed cash and card payments, helping to minimise customer waiting times during busy shopping periods.
• Helped customers locate items they needed.
• Proactively replenished store shelves and displays and conducted routine stock counts.
• Assisted in store opening and closing procedures, including cash counting, cleaning and visual merchandising.
• Organised and displayed items in visually appealing manner.
• Handled special customer requests to locate out-of-stock items.
• Delivered on store targets with strong sales and customer service skills.
• Encouraged customer loyalty by building positive rapport with regular customers.
• Demonstrated products using exceptional presentation skills.
• Organised and attended charity events in store

Shop assistant - Shoezone - Newcastle, Tyne and Wear, UK

(2004-09 - 2006-07)

• Assisted customers with wide selection of products and services.
• Organised and displayed items in visually appealing manner.
• Assisted customers to select products best suited to their tastes, style, and needs.
• Calculated sales prices and processed payments accurately.
• Delivered on store targets with strong sales and customer service skills.
• Handled special customer requests to locate out-of-stock items.
• Organised stockroom and kept work space clean and tidy

Diploma - Childcare - Gateshead College (2010)