Lisa Linder

Reliable and customer-focused professional with over 10 years of experience in service-oriented roles. Skilled in clear communication, problem-solving, and managing customer inquiries across phone, email, and digital platforms. Dedicated to ensuring positive client experiences and building long-term relationships.

Customer Service & Operations at Plant Life Home & Beauty (2020-01 – Present)

• Manage all customer inquiries for an online retail business, ensuring timely and helpful responses.
• Resolve order issues, shipping discrepancies, and product questions to maintain high satisfaction.
• Process digital communications across multiple platforms with accuracy and professionalism.

Account Support at Riverside Payments / Merchant Services (2020-01 – Present)

• Provide ongoing support to clients, addressing concerns and assisting with account needs.
• Maintain regular contact with customers to ensure satisfaction and service quality.
• Assist with administrative tasks and follow-up to support team goals.

Account Management & Service at First Bank and Trust / First Sentinel Bank (2005-01 – 2019-12)

• Delivered high-quality service to a diverse range of clients, handling account inquiries and banking needs.
• Resolved client issues efficiently while maintaining a professional and friendly demeanor.
• Cooperated with team members to streamline service processes and improve customer experience.

Master of Business Administration in MBA – Liberty University

Bachelor of Science in Business Administration – Liberty University