Experienced Learning, Training and Quality Manager
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Experienced Learning, Training and Quality Manager with over 15 years' experience designing, implementing and leading training, coaching and quality assurance programmes. Proven track record of building high-performing teams, developing learning strategies from the ground up and driving continuous improvement through effective coaching, stakeholder engagement and performance management. Skilled in creating and delivering engaging learning solutions across face-to-face, remote and blended environments, with extensive experience working alongside clients, senior leaders and operational teams to achieve business objectives.
Recognised for combining strong people-development skills with a data-driven approach to quality and performance improvement. Now seeking a new opportunity within Learning & Development, Training, Quality or Organisational Development where I can apply my expertise, continue to grow professionally and make a significant contribution to organisational success.
Quality and Training Manager - Stratcom UK - UK and Canada
(2017-06)
Built and helped grow the UK business by recruiting, training, and managing a specialist team of telephone fundraisers. Since 2020, have worked primarily remotely across the UK and Canada, developing innovative learning solutions and providing tailored coaching support.
Training Manager - Pure Fundraising
(2015-02 - 2017-06)
Telecommunications Trainer - Pell and Bales
(2011-02 - 2015-02)
Campaign Coach - Pell and Bales
(2010-07 - 2011-02)
Charity Telephone Fundraiser / Training Assistant - Pell and Bales
(2008-10 - 2010-07)
Concession Manager - Beales Department Store - Worthing
(2006-07 - 2008-10)
Weekend Sales Assistant - Next - Horsham
(2001-11 - 2006-07)
BA (Hons) - Constructed Textile Design - University for the Creative Arts
Art Foundation Diploma - Brighton City College
3 A Levels - Steyning Grammar Sixth Form College
10 GCSEs - Steyning Grammar School
