Lizel Rainsford

A dedicated, organized and energetic professional with a need for personal and professional development. Believing that respect and honesty are the key principles to ensure a healthy and optimal working environment. As a graduate with five years' experience in the field of Human Resources, I am excellent at working with others and demonstrating discretion and integrity when dealing with confidential information.

My objective is to find an opportunity in which I can constantly better myself and in the process, achieving organization objectives, and creating a goal driven environment in which performance is key to success.

HR & Bookkeeping Executive at Cotswolds Hotel & Spa (2023-09 – Present)

• Time and Attendance Management: Accurately process employee working hours and maintain attendance records.
• Payroll Administration: Process monthly payroll.
• Recruitment and Selection: Oversee end-to-end recruitment processes, job advertisements, screening and shortlisting candidates, scheduling and conducting interviews, performing, facilitating placement of successful candidates.
• HR Documentation: Prepare and issue employment contracts, new starter packs, employment termination notices, certificates of service.
• Employee Engagement & Records Management: Provide induction for new employees, maintain up-to-date employee records.
• Policy Development: Identification, drafting, and implementation of HR policies.
• Employee Relations & Discipline: Provide guidance, support, and solutions to employee queries and concerns, handle disciplinary matters in line with company policy and labour legislation, and foster a fair and positive workplace environment.
• Accounts Support: Process supplier and employee-related payments accurately.

Hotel Receptionist at Cotswolds Hotel & Spa (2023-06 – 2023-08)

HR & Payroll Administrator at Marcel's Gourmet Frozen Yoghurt (2021-11 – 2023-05)

• Time and attendance: Processing hours
• Monthly Payroll processing.
• Leave management of retail employees.
• Managing list of fixed-term and foreign national employees.
• Recruitment and Selection: Advertise, screen, short list, scheduling interviews, conduct interviews, reference checks, selection and placement.
• Preparation of documents: Contracts, New employee starter packs, issue notice of terminations, issue of birthday vouchers and distribution of pay slips.
• Assist with preparing for internal audits and store audits.

HR & Payroll Administrator at Marcel's Gourmet Frozen Yoghurt (2018-03 – 2020-03)

Office Clerk at Woodpecker (2017-11 – 2018-02)

• Implementing procedures.
• Drawing up documents.
• Time and Attendance.
• Handling customer queries.
• Admin duties (filing, email correspondence)

Sales Order Clerk at Vinimark Trading (2013-07 – 2015-06)

• Processing of orders and credit notes.
• Administrative duties, filing and email correspondence.
• Directing calls and taking messages.
• Handling customer queries.
• Ensuring customer needs are met accordingly.
• Liaising with Marketing manager regarding incorrect listing of prices for the Shoprite/Checkers group.
• Liaising with other regions regarding promotions running for the Shoprite/Checkers group

Shop Assistant/Sales executive at Sterns Jewelers Stellenbosch (2011-09 – 2012-01)

• Driving sales.
• Booking repairs and coordinating pick-up and delivery
• Providing excellent customer service to increase sales.
• Stock taking daily and monthly.
• Promoting and driving customer accounts.

Office Clerk at Vusela Construction (2010-03 – 2011-02)

• Time and attendance.
• Capture and processing hours accordingly.
• Handling employee queries.
• Taking minutes.
• Liaise with head office regarding incorrect salaries.

Shop Assistant at Zara Clothing (2008-12 – 2009-12)

• Providing exceptional customer services.
• Monthly stocktaking.
• Receiving deliveries and checking in stock.
• Operating cash register.
• Tidying of department
• Advising shoppers regarding Fashion trends.

Cashier/Shop Assistant at Clicks Stellenbosch (2006-07 – 2007-02)

• Operating and responsible for cash register.
• Advertising products.
• Providing a friendly, fast, and efficient service for shoppers.
• Promoting Clicks loyalty club cards.
• Forecasting floats for the next day and replenishing appropriately.

National N6 in Human Resources Management Certificate – Boland College Paarl (2016-06 – 2017-11)

National N6 in Marketing Management Certificate – Boland College Stellenbosch (2012-01 – 2013-06)

Matric in Grade 12 – Kylemore High School (2001-01 – 2005-11)