Lois

A high-achieving Business Development professional with a track record of rapid progression within the Fintech sector. Following a promotion within just six months, I have demonstrated expertise in identifying market opportunities, managing the full sales lifecycle, and scaling strategic client relationships. Combining proactive account management and strategic problem-solving with a background in delivering high-standard, customer-centric solutions within my roles.

Alongside this, being committed to operational compliance, ensuring all business activities strictly adhere to quality assurance rules and regulatory guidelines to maintain brand integrity and service standards.

Business Development Manager at Capital on Tap (2026-02 – Present)

• Rapid Career Progression: Achieved promotion to full Business Development Manager status within six months based on consistent high performance and measurable contributions to business growth.
• Account Management and Client relations: Manage a diverse portfolio of client accounts, utilising proactive problem-solving to ensure long-term retention and satisfaction of clients.
• Sales Lifecycle Management: Identify and qualify new business opportunities while utilising CRM's and managing the end-to-end sales cycle to hit aggressive growth targets.
• Strategic Expansion: Develop and maintain high-value relationships to support company expansion within the competitive financial services and Fintech market.

Junior Business Development Manager at Capital on Tap (2025-08 – 2026-02)

Customer Assistant at Marks and Spencer's (2023-09 – 2025-08)

• Delivered high-quality customer service in a fast-paced retail environment while balancing full-time A-Level studies.
• Maintained accuracy in point-of-sale transactions and stock efficiency.
• Developed foundational communication and conflict-resolution skills in a customer-facing role.

A-Levels / Level 3 in Business Studies, Criminology, Sociology – Shoreham Academy Sixth Form (2023-09 – 2025-06)

GCSEs in General Education – Shoreham Academy (2018-09 – 2023-09)